Category: Virtual Phone System

4 Features of Devyce That Will Set Your Small Business Apart

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Graphic of a phone with the Devyce logo and a title of '4 features of Devyce that sets your business apart'

Key Takeaways


  1. The business communications platform you use as a small business is an important factor in standing out among other small businesses
  2. Opt for a solution that provides advanced calling features and helps you to streamline your team’s work flow
  3. Devyce helps you to enhance customer service efficiency, improve call handling, and experience with features like AI call summarisation, call grouping/forwarding, CRM integrations and do not disturb functionality


Navigating customer service can become a significant source of frustration in life. How often have you dialed a company’s number, only to be trapped in an endless loop, reiterating your concerns to different representatives? We’ve all encountered this situation, and it’s an experience we wish to steer clear of. Set your business apart by upgrading your communications platform to Devyce. 


Devyce’s virtual phone number is designed to help your customer-facing teams work more efficiently and build better relationships with customers. Learn more about how to leverage features like AI call summarisation, call groups & forwarding, CRM integrations, and ‘do not disturb’ to stand out in the competitive small business world.


AI Call Summarisation


Have you ever come off a phone call with a customer or potential client and rushed to write down every important thing you could remember? Manual note-taking is time-consuming and increases your chances of missing important details. Save yourself the trouble by using Devyce’s AI call summarisation feature. 


How does it work? Your calls are automatically transcribed as it’s happening. The transcription then gets passed through an AI language model (think GPT). The language model uses the transcription to create a summary of the call which then gets sent to you in a handy text message. This process can take under 15 seconds! You’ll be able to access these summaries from both the Devyce app and your Team’s Management Portal. 


Call Grouping & Forwarding


When a customer’s call is repeatedly missed, it can lead to lost business or negative reviews. Both of which will impact your company’s image, leading to prospective customers turning away from your company. Avoid this by creating call groups and setting up call forwarding. Devyce’s call grouping feature allows incoming calls to be directed to any employee within the group that is free to answer the call. Meaning incoming calls will always be answered by the next available team member. Call forwarding also helps your team avoid missed calls by forwarding calls that cannot be answered by one employee to another. We’ve found from our customers that call forwarding works best for smaller teams whereas larger teams opt for call grouping. Either feature helps to create a positive experience for your customers.


CRM Integrations


Bringing your phone system and CRM software together streamlines your team’s workflow and increases the efficiency of collaboration among team members. It enables your team to effectively handle inquiries without delay as team members can quickly pull up a breakdown of a customer’s previous interactions with your support team eg. emails, call logs, etc. while on a call. 


Additionally, integrating your phone system and CRM software provides valuable insights into customer behavior and preferences. Allowing your team to personalise interactions and deliver a more tailored customer experience. By having a comprehensive view of each customer’s history, your support team can proactively address issues, anticipate needs, and ultimately build stronger, long-lasting relationships with your clients.


Set Your Business Hours


Devyce works on your phone by facilitating calls and texts through our app. It uses a WiFi or data connection to do so. Meaning you don’t need another phone or SIM card. However, we know that can raise concerns that you and your team may not be able to get a healthy work-life divide if you’re still receiving work notifications after hours. This is especially true for small business owners and employees! That’s why we added our ‘do not disturb’ feature. 


Set the hours you’d like to receive work notifications and we make sure you aren’t disturbed out of those hours. You’ll also be able to set up your business voicemail to ensure anyone reaching out to your team after hours know when and how to reach out to your team. 


Empower Your Team With Devyce Today


Give your team the right tools they need to excel in delivering high-quality customer service and build lasting relationships with your clients. With Devyce Teams, your team can work more efficiently, collaborate seamlessly, and provide a superior customer experience that sets your business apart in the competitive small business world. Switch to Devyce Teams today


Why Virtual Phone Systems Are A Game Changer For SMEs

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Why virtual phone systems are a game changer with a picture of an ipad showing a management portal dashboard and a smartphone with call history screen showing

In today’s fast-paced business environment, small business owners need to leverage the latest technologies to stay ahead of the competition. Virtual phone systems have revolutionised small business communications. They offer an affordable and feature-rich alternative to traditional phone systems and the need for second mobile phones, enabling small business owners to stay connected with their customers and employees from anywhere in the world. 


Explore the benefits of virtual phone systems for SMEs and how they can be a game changer for their businesses, in this article. 


What are SMEs currently using as their business communication tools?


The go to for most SME owners are one of these three options: 

  1. Using their personal phone
  2. Using a second handset
  3. Using a traditional desk phone set up


What are the challenges small business owners face with these options?


Using a personal phone for business communication can present several challenges for SME owners. It can be difficult to separate work and personal calls, leading to missed calls and decreased productivity. Additionally, sharing a personal phone number with customers can compromise privacy and blur professional boundaries. 


Getting a second handset may be a solution to achieving separation and privacy concerns. However, that in itself presents additional challenges. It can be inconvenient to carry and manage two phones. SME owners may struggle to keep track of which phone to use for which calls, leading to confusion and missed opportunities. Additionally, this is not a scalable solution, as your team grows, setting up phone contracts and purchasing second handsets can be a costly endeavour which doesn’t accommodate scaling up or down depending on your business needs. 


What about traditional desk phone systems? They’re much more expensive to set up and maintain, which can strain the budgets of small businesses. Moreover, traditional desk phone systems are often inflexible and lack advanced features such as call forwarding, auto-attendant and software integrations, which can limit communication options for SMEs. Desk phone systems are also typically location-bound, meaning that employees cannot easily make and receive calls remotely. This can create communication gaps and limit the ability of SMEs to reach customers effectively.


What is a virtual phone system?


A virtual phone system is a cloud-based phone solution that allows businesses to make and receive phone calls using an internet connection rather than traditional phone lines. This means that there is no need for second handsets nor expensive hardware or costly phone lines to be installed. They can work on your existing phone or a computer and are accessed via an app. Virtual phone systems can be a game changer for SMEs. 


What are the benefits of a virtual phone system to an SME?


  1. Cost-effectiveness: Virtual phone systems are typically much more affordable than contracts for work phones or desk phones. With no need for expensive hardware or dedicated phone lines, SMEs can save money on both setup and ongoing maintenance costs.
  2. Advanced features: Virtual phone systems offer a range of advanced communication features, such as call forwarding, auto-attendant, and business voicemail. These are typically not available with traditional desk phone systems or personal mobile phones. These features are important for growing SMEs to enhance customer communication and thereby improve service.
  3. Flexibility and scalability: The cloud-based nature of virtual phone systems makes them highly flexible and scalable. This is an ideal solution for growing or fluctuating SMEs because the software can be easily expanded or downsized depending on business needs. It also allows for remote hiring as employees can make and receive calls from anywhere in the world, as long as they have a strong internet connection.
  4. Professional image: By using a virtual phone system, SMEs can present a more professional image to customers and clients. They can use a dedicated business phone number, rather than their personal mobile phone number, and take advantage of features such as auto-attendant and call forwarding to improve customer service and responsiveness. This gives SMEs a competitive advantage.
  5. Increased productivity: Virtual phone systems can help SMEs to increase productivity by enabling employees to stay connected and responsive, even when they are on the go. Employees can easily manage and prioritise their communications, ensuring that important calls are not missed.


How Devyce Does It Better


Our market leading technology provides you with the perfect cost effective, smart and reliable phone system to take your business to the next level. Our solution can be tailored to your business needs from providing a virtual business phone number to a comprehensive communications stack for your customer service team. 

Cost Savings

While virtual phone systems already save you a fair amount on business communications. Devyce can save you up to 70% on business communications. Our pricing plans are kept low for you because of our exclusive deal with a UK Mobile Network Operator. This means that we can provide you with a virtual business number at a much lower cost than other providers. The best part? We don’t believe in contracts. We’re confident you’ll love our service so we won’t ever lock you into lengthy contracts – you can leave at any time, at no extra costs. 

Advanced Calling Features

Our advanced calling features extend to a Teams Management Portal designed for team leads at growing businesses to track and manage their team members’ calls. With access to call reporting and analytics, you can identify key areas that need attention in your call handling. Additionally, through the portal you’re able to quickly allocate/deallocate phone numbers as well as listen to calls and business voicemails across all your lines. This means your team will always be up to date with the progress of your calls and create a seamless experience for customers. 


Devyce is also AI powered, offering smart call summarisation. After each call made, you’ll automatically be sent a summary of the call generated by AI technology. This improves efficiency in your business operations as it saves you time in call reporting. You’ll no longer need to manually take notes after each call so you can use the saved time for more important tasks. Additionally we offer integrations with a range of CRM softwares. 


Small business owners often wear many hats, juggling multiple responsibilities such as sales, marketing, accounting, and customer service. Communication is at the core of all these activities, but it can be a significant challenge for small business owners, especially those with limited communication resources. This is where virtual phone systems can be a game changer for small businesses. By providing affordable, flexible, and feature-rich communication solutions, virtual phone systems help to bring the communications strategy of SMEs up to the standards as expected of larger, developed businesses. This makes virtual phone systems a game changer for SMEs to enhance their communication capabilities and achieve business success.

Why Virtual Phone Systems Are More Reliable

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Illustration of a business woman wearing a yellow jacket on the phone and next to her is an illustration of a phone with a text message screen on. Title: Why Virtual Phone Systems Are More Reliable, written in purple.

Still using a second phone for work? Or worse… a landline phone system? You may want to consider upgrading your business communications methods to something more modern… 


Virtual phone systems are the future of business telecommunications because they’re much more reliable. Here’s why: 


What’s the difference between traditional phone systems and virtual phone systems?


Traditional work phone systems can be desk phones or second handsets provided to employees. These require a lot of hardware and contracts to be set up by network/phone providers. The service runs using traditional phone lines. 


On the other hand virtual phone systems use an internet (WiFi or data) connection to operate and they can be installed on your existing mobile phone. The phone service is usually accessed through an app. Meaning you don’t need to purchase lots of devices to use a virtual business phone system. 


Why aren’t traditional phone systems reliable?


1. Dropped Calls

Picture this, you’re in the middle of an important sales call with a valuable client. All of a sudden, you hear the dreaded call end beep. You check your phone and see that the call has dropped. Now it may not be disastrous, you could just call them back and apologise then finish the deal… right? 


Except that when you do call back, the call doesn’t connect. Your phone service provider is experiencing disruption and by the time you manage to call back, your client is no longer interested because your company now appears unprofessional. 


Now imagine this happening all throughout the day… 


This usually happens because of a faulty sim or patchy network coverage where you are. While dropped calls are not uncommon for virtual phone systems either, as dropped internet connections do happen, it happens significantly less. Additionally the problem can be fixed a lot faster as you can simply reset your internet settings or restart the virtual phone app. Meaning virtual phone systems are much more reliable. 


2. Missed Calls

Building on the problem of dropped calls, missed calls are also common to traditional phone systems. Again it’s due to poor network connectivity and we don’t need to tell you… Missed calls are missed business. 85% of customers whose calls are missed don’t call the business back [1]. Meaning potential loss of revenue, especially as it will add up over time. 


With virtual phone systems, you can significantly reduce the number of missed calls your business receives. This is because of the ability to set up a call-forwarding feature which directs your call to the next available team member on the line. Meaning you can ensure your customer’s calls get through as quickly as possible. 


3. Lack of Calling Features

Traditional work phone systems typically don’t offer many features that enhance your customer’s calling experience. Enhanced features may not be necessary however they can greatly improve your customer service. Poor customer service can motivate people to seek out competitors with about 60% of consumers reporting they would go on to do business with a rival company after experiencing poor customer service [1]. Now you don’t want that… 


Virtual phone systems can be set up with a variety of call features such as auto-attendants, and creating call groups. The auto-attendant feature allows customers calling in to be directed to the correct department so you can provide assistance as quickly as possible. Call groups enable you to organise your network of agents into relevant groups so inbound calls directed to the right group can be answered by any member within the group. Features such as these are great for optimising your customer service experience leading to higher satisfaction rates that drive customer loyalty. 


4. No Software Integrations

Wouldn’t it save you so much time if you could link your phone system to a customer relationship management (CRM) system? Second work phones or traditional phone systems usually cannot be set up to link your customer calls to any CRM platforms. This is because you don’t have access to a central management portal where you log call data. Meaning you have to manually log customer call information into any CRM software you are using. 


Virtual phone systems allow for robust software integrations eg. with CRM platforms to be set up. This allows for automatic syncing of your call data to your chosen software, eliminating the need for manual logging, so you have more time to focus on more important aspects of your business. Additionally, virtual phone systems can be integrated with various software depending on your business needs, not just CRM platforms. Meaning you can create a reliable digital framework for your business communications centred around your virtual phone system. 


5. Lack of Security

With desk phone systems, the phone service operates using traditional phone lines that usually run through the ground. Security of your call data could be compromised if the wires could be accessed by someone outside of the organisation, allowing them to listen in on your calls. Furthermore, phone service providers usually stipulate that it’s your responsibility to ensure your data is secured when using their services for work phones. 


Alternatively virtual phone systems meet stringent security requirements, ensuring the safety of your data won’t be compromised. This is because the servers hosting virtual phone networks are constantly monitored by the provider and validated by third party companies to check for vulnerabilities. Making virtual phone systems much more reliable for security than traditional work phone systems. 


Choosing a reliable virtual phone system


There are currently many virtual phone systems on the market. Meaning making the switch can be daunting if you are unsure of where to start. So here are the key things to look out for when choosing a virtual phone system: 


  • Uptime: This is the amount of time that the servers/software is up and running. Usually given as a percentage. Ideally, you should choose a provider with an uptime of above 99%. You can usually check service status on a dedicated page on the company’s website.
  • Certifications: These will help you to determine whether a company is meeting industry regulations.
  • Features: The great thing about virtual phone systems is that calling features can be easily activated and usually at little extra cost. Be sure to check if the features your business requires are provided.
  • Contact customer support: Businesses don’t need to be told that customer support is an important indication of a company and their services’ reliability. So it can be helpful to speak with a member of the support team before you switch to a virtual phone provider to answer any questions you have as well as determine how reachable the company is should you use their services and encounter any problems.


Devyce ticks all these boxes, and more…


Devyce is the smarter, more reliable business phone solution for the future of business communications. Why? Because of these key reasons: 


  • Our uptime is 99.95%
  • We are GDPR compliant and follow all UK Telecommunications regulations
  • We offer a range of calling features suited to your business needs at no extra or hidden costs so you get what you see
  • Our support team is reachable 24/7 via email and you can speak with a member of our specialist teams within minutes within business hours. We are also able to provide demos of Devyce before you sign up for any of our plans.


With our Teams Plan, you’ll have access to a management portal where you can access key call data metrics and analytics, allowing you to identify your most active channels and measure your call performance against SLAs. Additionally you can utilise the advanced calling features through this portal such as setting up call groups.


We offer all of this at a much lower cost due to our exclusive deal with a UK phone network provider. Meaning we can keep the costs of our services low while still providing you with the best standard of service. Best of all, we don’t have any contracts. This means you’re welcome to stay with us for as long as you’d like! 


Switching to a virtual phone system for your business communications couldn’t be easier with Devyce. Try it out for yourself today by booking a demo with us today!





Why Investing in a VoIP Phone System is Crucial to Standing Out in the Recruitment Space

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Image of an ipad with a business phone dashboard and an iphone with the contacts page of a virtual business phone system on a purple background

Finding and retaining talent is a process recruiters know requires going beyond dissecting a CV. It’s essential that recruiters connect with candidates to discover their personality, passions and goals in order to create success stories.

Personalised and regular communication with candidates is the best way to learn more about them. This is especially important in the initial screening stages and phone calls are still the best way to do this.

Furthermore, creating high quality matches between candidates and employers requires a high degree of efficiency and effective management of communications between the two. This is where VoIP phone systems become crucial.

Making the switch from time consuming and costly traditional recruitment management strategies to digital solutions will streamline the recruitment cycle and save you money. Let’s dive into 3 key reasons why VoIP is important to stand out in the competitive recruitment market…

Shorter recruitment cycles

One of the most time consuming processes in recruitment is the initial screening. Manually analysing individual CVs and cover letters in detail is not an optimal process whereas a quick phone call with candidates helps to identify whether they’re the right fit for the role instantly. VoIP phone systems make this so much easier to keep track of as you can integrate your phone system with your CRM software. This allows you to automatically generate tickets, contact cards and keep track of candidate progress after each call. This simplifies the process of monitoring the status of job applications and keeping track of open positions, saving your team time.


Keeping a full talent pipeline

CRM integrations with your VoIP phone system also ensures you keep a full talent pipeline. Efficient recruitment teams need to ensure they have a steady flow of candidates through their recruitment process to proactively match candidates to new opportunities. Effective management of the talent pool is crucial to achieving this. Recruiters often neglect candidates in their contacts within the initial screening to interview stage due to inefficient tracking of the progress made by each candidate. Organising your database and keeping up communication with candidates in your contacts with personalised phone calls ensures your talent pool doesn’t lie stagnant.


Eliminate cognitive bias

Using VoIP phone systems integrated with talent management software provides recruiters with a comprehensive breakdown of candidate and employer analytic data. This helps to create better matches between candidates and employers as decisions made based on data eliminates cognitive bias. In the long term, this improves talent retention as matching the right candidates and employers improves satisfaction from both ends – addressing a key pain point for recruiters.

Build trustworthy relationships

Being the bridge between the talent pool and employers, recruiters need to effectively manage these relationships. A key part to successful recruitment is building trust with candidates and employers which comes from thoughtful communications. This can often be hindered by outdated phone technology resulting in missed calls, dropped connections and poor call quality.

VoIP phone systems operate using Wi-Fi or data connections which allows for crisp call quality and high reliability so you don’t have to worry about dropped connections. The technology is also designed to ensure you never miss calls with added features such as auto attendant and call forwarding. This makes sure candidates and employers can rely on your services and foster long term relationships.

We can help you to achieve all of this – Devyce is the modern business phone system designed for your recruitment team. You can integrate key CRM software such as Hubspot with Devyce and get access to a Teams Management Portal where you can view key call data metrics to measure your team’s performance. We also support set up of call features like call forwarding to ensure a smooth experience for your clients and candidates.

There’s no question that the digital age has definitely impacted the world of recruiting. By using Devyce in combination with effective CRM software, you can tailor a set of features and benefits to suit your team’s needs, improving your recruitment journey whilst making an impact in the recruitment space.

What is BYOD and how small businesses can benefit

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What is a BYOD policy? 

BYOD stands for ‘bring your own device’ whereby employees are permitted to bring/use their own personal devices for work such as phones and laptops. Many businesses are adopting this option for employees due to its countless benefits. A BYOD policy is particularly relevant in the current professional climate as employers continue navigating flexible working. Such policies play a key role in supporting hybrid working due to benefits like cost savings and increased productivity. In this article, we’ll take a look at some of the key benefits BYOD offers to small businesses and how you can implement them.


Cost savings

The biggest benefit of a BYOD policy is cost savings which is especially important for growing small businesses. It’s estimated UK SMEs spend upwards of £2000 per year to purchase business phones for employees [1]. This doesn’t include the additional costs to maintain, replace or upgrade devices for employees. For a growing business, it’s important to evaluate your spending and ensure your budgets are optimised to accommodate developing areas. Opting for a BYOD policy can save you a great deal in the long term as most employees have their own devices that can be used for work.


Increased productivity

Another perk of employees bringing their own devices is that they’re already familiar with the device. This can increase efficiency and productivity as it eliminates the need for training and time spent looking up how to do specific tasks using those devices.


Increased mobility

It can be a hassle to carry around two phones and remember to charge both so allowing employees to use their own helps to facilitate flexible/hybrid working policies. Since the devices are the employees’ own, they’re able to freely work from anywhere whether it be at home, remotely or even going into the office.

However, there are also concerns to implementing a BYOD policy that should be taken into account. Perhaps the biggest concern for businesses is privacy and security of company data. As employees are using their own phones which go with them everywhere, it can increase the risk of loss/sensitive company data being accessed by someone outside of the organisation. 

Additionally, employees are unlikely to have the same level of anti-malware software as that of business devices which increases the risk of data breaches. To overcome this, businesses should invest in cloud technologies which facilitate secure remote storage of data over a network of servers that operate using the internet. This means that if anything happens to the device, the data remains untouched as you’re able to ensure robust security on the cloud servers you use. Employers can also include training for employees on safe usage. As employees may be working from anywhere, it’s important to make sure they are educated on the risks of accessing work programs and data in public spaces where wifi connections aren’t secure. 


Employees may also struggle with work life balance if using their own devices for work as it opens them up to receiving/seeing work notifications after hours. It can be tempting for employees to give the email or message they received a ‘quick look’ when it pops up but this can lead to a cycle of letting work bleed through into personal lives and lead to an overall lower productivity level during work hours and possibly even a burnout.


The ideal solution is to invest in cloud business phone systems. A great one to check out is Devyce – designed for SMEs. Devyce brings simplicity and security to your business phone experience while also providing you a perfect balance between work and personal at the switch of a ‘Do Not Disturb’ button. This means you can set your business hours and ensure you don’t receive notifications outside of those hours, solving the problem of impaired work life balance resulting from BYOD policies. 

Get started building your BYOD policy with the Devyce virtual business phone system over on:




5 Common Customer Service Horror Stories and How to Avoid Them

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How much is poor customer service costing your business each year? UK businesses lose up to £37 billion a year [1] as a result of inefficient customer service yet it isn’t always a high priority improvement area for businesses. 

Contact centres are still the go to channel for consumer queries despite the rise in emergence of other consumer communication channels with businesses such as chatbots, forums and email. This is due to the desire of consumers for quick resolutions of their problem. 

The reality for many contact centres is the opposite due to poor organisation of procedures and use of outdated business phone technology. So how can investing in the right technology improve your customer service experience? We’ve gathered 5 of the most common customer service hurdles faced by consumers when contacting businesses and evaluated how tech can make the process less painful for both your team and customers. 


           1. Call transfer loops

We’ve all been there – you have a query, you call customer service and the agent you speak to is unable to help so you are transferred to another who should be better equipped to help. After a long wait and finally getting through, you need to repeat yourself to this new agent who seemingly has no information about your query. Then you’re met with another dreaded transfer as they’re unfortunately also unable to help you – the nightmare of a call transfer loop. 

Being shuttled between service departments is the biggest frustration faced by customers. The root of the problem is inefficient call routing to relevant departments. Without proper routing technology, customers end up being bounced from agent to agent as your team looks for the right person to help. 

Business phone systems like Devyce allow you to set up an auto attendant which automates the routing process to ensure your customer calls are being directed to the right person/department so they are able to promptly get assistance. 


           2. Slow responses and lengthy wait times

Since the pandemic, 48% of customers say their expectations for customer service standards have risen [2], with focus on it being quick and efficient. No one likes to be kept waiting on hold or worse, calling customer service and not being able to get through with no one following up on their call. 

To decrease customer wait times and avoid missing their calls, ensure your business phone system allows call forwarding so that at any point if a member of the team is unavailable to pick up, the call can be directed to a line that is free.


           3. Repeating information to different support staff 

Often customers may reach out across multiple platforms so it’s important to ensure consistency of information across all channels. It not only provides a more seamless customer experience, it saves both parties time as it decreases wait time while support agents look for the relevant information. 

CRM platforms integrated with your business phone system helps to achieve this so you can assign support tickets to customer contact details. This is also great for providing a great omnichannel customer service experience as any member of the support team can quickly access the support thread of a specific customer across different platforms. 


           4. Unfriendly customer service

85% of customers have reported they will avoid repurchasing with companies where they’ve experienced poor customer service [3]. Customers who have bad experiences are also likely to leave negative reviews and a reputation for bad customer service will impact acquisition. 9 out of 10 consumers read reviews before making a purchase which greatly affects the buyer’s decision.


With features like recorded calls and call listening allowing other team members to listen in on your customer calls, Devyce can help you regularly improve the customer experience by analysing and utilising previous calls to train your team. You can also utilise CRM integrations to collect feedback such as sending out quick surveys which will help with optimisation of your customer service operations. 


           5. None to little after sales follow up 

The customer journey doesn’t end after a sale is made. The aftercare customers receive greatly impacts customer retention. Increasing retention rates by 5% can increase profits by between 25-95% [4]! Often a simple follow up email or call following a customer support request can make a great difference to the overall customer experience rating and lead to formation of long term consumer relationships which increase customer lifetime value.

By making the switch to a modern business phone system, you can build a better tech stack to help you better structure your customer service team and operations. 54% of customers feel that customer service is only an after thought for companies [2] and improving customer service often costs a company less than acquisition therefore companies shouldn’t neglect investing in tech for customer service teams. 

Start streamlining your customer service operations and improving customer experience today by checking out our Teams plan!

Are you curious to find out more and like the idea of a discount to get you started? Drop us your email here!






5 Emerging tech trends for 2023

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The tech industry grows exponentially every year and 2022 was no different. This year we’ve seen exciting tech trends like cloud computing and decision intelligence grow. 

So as the year draws to a close, we thought it’d be interesting to take a look at some of the emerging tech trends for 2023. 


1. Industry Cloud Platforms 

Cloud computing has definitely boomed with the huge emergence of SaaS and is set to continue developing as the demand for cloud computing increases. 

So what are industry cloud platforms? 

They are essentially an all inclusive platform with various cloud applications that users within a business are able to adapt to specific industry needs [1]. While cloud applications usually provide a few business solutions, an industry cloud platform encompasses all cloud applications that are useful to a business. 

This emerging trend is beneficial for businesses as the adaptable nature of the cloud platform accelerates the adoption of cloud technology. While 94% of enterprises already use cloud computing [2], implementing their use is still slow. This is due to various reasons including: too much choice/information to sift through when deciding between offerings, large variations in price points and hard to use applications. 

That’s why at Devyce, we’ve made our solution super simple for you! We provide the hybrid business phone system for the future of work so you can have two numbers on your phone – all on one handy app. Signing up only takes seconds! Don’t believe us? See for yourself over on Devyce 😏


2. Super apps

Much like industry cloud platforms, super apps are “like Swiss army knives with many tools that serve a purpose” [3]. These are apps with multiple “mini apps” within that can be added or removed per the user’s needs.

Super apps are developing to encompass commonly used app services such as messaging and financing apps all in one place, allowing individual users to tailor their user experience. They will also have applications in business as the technology develops to include enterprise mobile and desktop experiences [3]. 

The technology is still fairly new but is expected to grow in 2023 so we are excited to see where it will take us and businesses! 


3. Adaptive AI

Traditional AI technologies have been widely applied to industries to automate decision making by utilising advanced analysis and logic based techniques [4]. However traditional AI systems need to be programmed to update their processes when there are new insights and developments to its application. Adaptive AI eliminates this as it absorbs learning as it’s being built [4]. 

The pandemic had highlighted to many that flexibility and fast adaptability are crucial to businesses. Adaptive AI technology aims to provide this flexibility to companies as it is constantly learning and updating their models therefore making companies more resilient to unexpected changes in industry. 

Implementation of adaptive AI technologies is set to increase in 2023 as the technology develops and will greatly improve responses to real world changes as well as broaden decision making processes. 


4. Wireless Value Realisation 

This trend is all about integration of various wireless technologies to create a more reliable and cost efficient tech foundation for businesses [5]. Gartner expects that by 2025, 50% of enterprises will be using networking services that provide value further than communications [6]. 

The development of 5G is transforming how technologies work together to solve problems and improve existing models as it increases speed of connectivity and access to data in real time. As we continue into 2023, it’s expected that the use of wireless technology will go beyond connectivity and offer wider innovative value. 


5. Sustainability 

Green technology has risen to the top of priority lists for many enterprises and many look to develop more sustainable tech frameworks within the business [6]. Consumers are becoming increasingly interested in a company’s environmental and social governance as it becomes a leading factor in consumer decision making. This is pushing companies to revise their energy and material efficiency of IT services. 


Businesses have been using technologies such as AI, automation, advanced analytics and cloud services to reduce their environmental impact as well as provide consumers with the tools to track their efforts towards their sustainability goals. This trend will continue to grow and by 2025, Gartner predicts that 50% of CIOs will have performance metrics tied to their IT sustainability within the organisation [6]. 


If you’re looking for ways to improve your company’s sustainability efforts, have you considered the impact of what having a work phone does for your carbon emissions? 

Devyce can help you to reduce your carbon footprint from phones by providing you two phone numbers on your personal phone so you can eliminate the work phone! Find out more about how Devyce works here

So that rounds up some of the emerging trends in the tech industry for the coming year! Are you as excited as we are for the growth and development of these trends? Head over to our socials to share your thoughts! 


Reference articles: 







How you can leverage technology to reduce pressure on customer support teams

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The demand for customer support has increased greatly over the years, putting pressure on companies to meet consumer demands. However, many businesses struggle to keep up due to lack of resources and evolving landscapes for customer support teams. 

In a survey carried out by Intercom [1], it was found that the top challenges faced by customer support teams are:

  1. Poor workflow efficiency
  2. Attracting and retaining quality staff
  3. Inefficient handling of customer queries

Support teams can leverage technological advances to optimise their way of working in order to adapt to growing demands. Here are a few ways you could utilise tech to alleviate the pressures your customer support teams face:


        1. Use a phone system that supports remote work 

Customer support teams have reduced in size due to the pandemic resulting in increased pressure on staff. Team leads have also faced difficulties attracting and retaining staff due to large scale burnout. 

To overcome this and adapt to the changing landscapes of work, support team leads should look into investing in phone systems that support remote working like Devyce. 

With the Teams Plan on Devyce, you can provide your employees with two numbers on their phones allowing them to work from anywhere meaning employees can prioritise their wellbeing. This will also enable hiring of talent remotely – an attraction point in hiring which could lead to increased retention of staff. 


        2. Use a phone system that facilitates call groups and forwarding

Customer expectations have grown and only 24% of support teams surveyed stated they were confident they could meet them [1]. Often customer queries can’t be answered by the first person they get in contact with. The biggest challenge here is transferring calls to the right person on the team in a timely manner.  

To improve the efficiency of your customer support service, look out for phone systems with features to aid your customer’s journey. For example, on Devyce’s Teams Plan you are able to set up an auto attendant which filters inbound calls to the relevant call groups, streamlining the workflow and minimising wait and transfer times. 

        3. Utilise CRM and analytic software with your phone system

Poor workflow management is a key reason for staff burn out. To optimise, team leads need to regularly revise operations by setting up and tracking call metrics. This is hard to do on traditional phone systems so companies should explore newer phone systems. At Devyce, we offer a Teams Management Portal – a platform to view call analytics, allowing optimisation of workflow to meet goals. 

The Teams Plan also offers integrations with CRM softwares like Hubspot so you can manage your customer’s journeys. Creating an integrated tech stack improves workflow efficiency as it reduces the need for switching between softwares and ensures all team members can quickly access relevant data to handle customer queries. 


Leveraging tech to optimise your support service strategy is the key difference between companies that exceed customer expectations and those that fall behind due to not having the infrastructure to handle the growing demands. Help your team flourish today by embracing innovative advances in technology with Devyce. 





Impact of rising living costs on SMEs

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SME business owners are going through it this year. 

They’ve been hit with various economic factors fueled by the pandemic and the ongoing conflict between Russia and Ukraine. This is leaving a steady trail of small businesses closing down as the pressures they face become insurmountable. 

So exactly what pressures are businesses facing and how can they stay afloat throughout a storm that appears to have no end in sight? We’ve pulled together a few tips for SMEs:


Rise of living costs:

Inflation is forecasted to peak at 13% in Q4 2022 and was at its highest rate since 1982 this July at 10.1% [1]. The soar in living costs has various impacts on SMEs:

  • Decrease in consumption, especially of non-essential products/services 
  • Raises in price of products/services heightens competition possibly leading to lowered customer retention 
  • Overhead expenses to be cut eg. lowered budgets for marketing etc
  • Pressure for increasing employee salaries 

SMEs will need to internally audit and re-calculate their operations and budgets to tackle this. You’d be surprised how many unexpected costs could be cut down with simple solutions. An example of this is telecommunications costs. 

Many businesses still operate their customer support via traditional landline phone systems requiring contracts with carriers. As these contracts come to an end and with inflation at an all-time high, SMEs are faced with big telecommunications bills for the coming years. To cut down on these costs, switching to a VoIP phone system like Devyce will be beneficial.

Devyce is a hybrid phone system that provides two numbers on your phone. This means businesses won’t need to invest in physical landlines or providing handsets to employees while still operating with a reliable phone system. 


Energy crisis:

The price cap of energy costs is set to increase to 80% in October 2022 resulting in an increase of roughly £1600 per year for “typical” consumption levels of energy per household [2]. What does this mean for SMEs?

  • Providers are removing lower cost tariffs 
  • Pressure to reduce essential costs to accommodate which have negative long term effects 
  • Closures of physical locations 

Ways to overcome the spike in energy costs is to invest in sustainability and adopt greener practices. For example, with an abundance of reliable communications tools available such as Devyce, many businesses could look into adopting remote working models to cut down on use of office space. This saves businesses money, reduces impact on the environment due to reduced commuting of employees and use of energy at offices. 

For more sustainable solutions that could save your business on massive energy costs, check out our blog post:

Five unexpected ways businesses can be more sustainable 

Supply chain issues:

The supply chain problem is a cycle of poor management of logistics both internally and externally for businesses. The challenges with supply chain logistics are partly due to less staff resulting from the pandemic and is expected to continue into 2023 [3].


This has resulted in:

  • 79% of SMEs facing increased prices from suppliers over the past 6 months [4]
  • Major delays in exporting of goods leading to long wait times for customers to receive goods, affecting customer experience
  • Exacerbation of inflation leading to increased competition between businesses

What SMEs could do to minimise the effect is firstly to internally audit their processes eg. stock intake and maintenance etc. By optimising these processes, SMEs can mitigate the supply chain challenge by ensuring they can plan well for stock replenishment. Business owners could also look into working with more local suppliers which are more likely to be able to deliver with minimal disruptions. 

The past couple of years have undoubtedly been tough on small businesses. The differences between businesses that are able to continue trading and those that are forced to close are flexible businesses making necessary adaptations to face the piling challenges. Make a smart business decision and find out more about how Devyce could help you cut costs and tackle these challenges here:






10 Reasons Why Customers Choose Devyce

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What are the reasons our customers choose Devyce you ask? 

Here are the top ten reasons why our happy customers chose us and what you could benefit from by switching to Devyce for your small business:

  • Improve efficiency

We know the feelings. Carrying around two phones can get frustrating. Then getting confused which phone to use for a call and accidentally using your personal phone to call a client. Also feeling irritated from having to switch between Apple and Android systems if your work phone is not a system you are particularly used to. So inefficient right?

Devyce solves this problem by providing you two numbers on your phone. 

Your Devyce phone number is stored in the cloud and phone calls/texts are sent over the internet instead of traditional phone lines which means you can have an additional operating number on your phone.

  • Save money with affordable pricing

We help our customers cut down on a costly business expense by removing the need for a work phone. With Devyce, you don’t need to sign up for expensive handsets and contracts for your employees as they can bring their own device. 

Our pricing plans (hyperlink to price page) are simple, affordable and transparent. No hidden fees, no lengthy contracts that are hard to get out of and an easy sign-up process. Within minutes you’d have an operating UK number ready. Save time and money for your business so you can focus on the more important things. 

  • Improve Sustainability

While saving money and time for your business, why not contribute to saving the planet as well? Deloitte global predicts that around 146 million tonnes of CO2 or equivalent emissions will be generated from smartphones in 2022 and 83% of these emissions comes from the manufacturing, shipping and first year usage [1]. 

It’s estimated that 910kg of CO2 is generated per employee working in offices each year [2] and the use of a work phone contributes to this figure. Using Devyce decreases your yearly in office carbon footprint, helping to promote more sustainable practices within SMEs.

  • Fast and reliable

Our customers are always able to receive those essential business calls wherever they are. 

Devyce works by facilitating calls and texts over the internet. This means all you need is a strong internet connection either over wifi or 4G/5G. 

Advancements in internet access technology means staying connected wherever you are, has become increasingly easy. You’ll rarely have to worry about downtime which can happen more often with traditional phone line services. Never miss business calls again with Devyce. 

  • Improve work life balance

It can be difficult to switch off from the workday when your work phone is still pinging or maybe even still getting calls. Many people find it hard to resist looking at their work phone out of work hours “just in case” there is something important that has popped up. From there it can be easy to fall into the rabbit hole of responding to work notifications well past business hours. 

Devyce have helped our customers improve their work life balance with a single button. We have a handy ‘Do Not Disturb’ feature where you can set the business hours after which you won’t receive notifications. 

  • Work from anywhere 

Take your Devyce anywhere… and we mean, anywhere in the world. Over 50% of our customers currently use Devyce abroad. Whether you are travelling for business or working remotely abroad, you can keep your UK phone number operating from there while also saving your business money on roaming costs. 

If you have a phone number attached to your business that you’d like to keep using while abroad, you can easily port your number to us (if you need help with this, contact us here: All of this means you can facilitate remote working for your business and even hire globally, further saving you money from lack of need for office space. 

  • Easily manage your teams

It can be tricky to stay on top of your team’s client call activity with a remote or hybrid based working model. For rapidly growing businesses, you might also struggle with managing a fast-growing team. Devyce makes this easier by providing team leaders with access to a Team’s Management Portal on our Teams Plan (hyperlink to pricing page)

From the portal you can quickly allocate/de-allocate numbers and create call forwarding pathways or groups within your team. This means you can easily keep numbers operating while an employee is away and quickly route client calls to the right person, allowing you to create a seamless customer service experience for your business. 

  • Monitor the performance of your calls

Get access to a variety of key metrics like in/outbound call durations to monitor your performance as well as analysis tools. These can be easily navigated on the Team’s Management Portal and allows you to keep track of how well your business calls are performing, optimise your calls to drive KPIs and achieve those all-important business goals. 

  • Streamline your customer relationship management

Ensure that all your customers are taken care of by integrating a CRM platform like Hubspot with the Devyce Team’s Management Portal. This allows you to stay on top of individual customer queries and makes sure you never miss business calls. It also allows your team to have access to customer query logs so that any member of your team can quickly provide help. Streamlining your customer support flow is crucial to any growing business and Devyce helps you take that extra step for your customers. 

  • Flexible scalability

Whether you are growing or taking a step back before the next stage in your business, you can easily activate/deactivate numbers on your network to grow (or downsize) your Teams Plan. Our affordable price point also makes it easy for you to scale the usage to your businesses’ needs whether you are just starting out or already a medium sized enterprise, Devyce is flexible. 

To quote The Sound of Music: 🎵These are a few of (ours & our customers’) favourite things about Devyce. Our customers have thrived from using Devyce and we’re pretty sure your business will benefit too 😉 

If these 10 reasons aren’t quite enough to convince you yet and would prefer to see Devyce in action before you commit, that’s no problem! It’s super easy to book a demo with us here