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Category: Porting

How VoIP Systems Work And How It Will Improve Your Small Business

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In an ever increasing digital world, it is key to keep your business up to date with the latest digital trends. VoIP phone systems are quickly becoming the new favourite for businesses; read more to learn what a VoIP system is, how VoIP systems work and which is the best VoIP system for you and your business. 

What is a VoIP system?

VoIP phone systems are the new age landlines. Voice over Internet Protocol (VoIP) does as it says, uses the internet to make and receive calls completely wirelessly. VoIP systems digitise calls and texts and send them through internet lines, rather than ordinary landlines. VoIP has been around for a while, but is becoming more and more popular as it is evolving to be quicker, cheaper and more efficient. Many businesses and households already use VoIP systems for their communications, a seemingly clever move as landlines are slowly becoming obsolete. 

How do VoIP systems work? 

VoIP systems work over the internet, but what does that mean? 

Well, in the simplest of explanations, VoIP systems digitise your voice into online data and send it to your phone provider via the internet, which is then passed on to the receiver. 

VoIP phone systems rely on high speed internet to make and receive communications; this means you can make calls with a VoIP system on a computer, a mobile phone or a VoIP adapter. 

 

Advantages of using a VoIP phone system for small businesses

Small businesses all over the world are switching to VoIP phone systems and seeing great results. In a study conducted by CISCO, it was reported that small businesses who switched to VoIP systems saw a 77% increase in productivity due to the unique features VoIP phone systems offer that landlines do not. 

Features included with VoIP systems include: 

  • Virtual receptionist
  • Call forwarding 
  • Voicemail transcription 
  • Do Not Disturb button 
  • Conference call
  • Call recording 
  • Call logs
  • On-hold music
  • SMS capability 

These features are designed for small businesses to make communication easier, more efficient and streamlined. Whereas landlines only call, because VoIP phone systems are online, there is an unlimited list of features that can be added. 

So, what are the advantages of using a VoIP phone system for your small business?

Cost efficient
Perhaps the best advantage of the VoIP phone system is the price. Most VoIP providers charge a monthly fee, based on how many users are on it rather than how many minutes are used; meaning you can have unlimited calls for a lower price. For example, most VoIP providers will charge around £20-30 a month, whereas landlines will charge around £50-75 a month. 

Call from anywhere
Remote and hybrid working is the new normal since the pandemic. VoIP phone systems support the remote and hybrid work model, as it allows employees to communicate from wherever they are, whether it is at home, at work or on the other side of the world. 

Scalability
With a cloud-based phone system you can add or remove phone lines for new or leaving employees. As your business grows, your phone system can too, without any stress or hassle. 

Better Customer Support
Being able to contact customer support in case of an emergency is essential when running a small business. If your phone lines are down, it can negatively affect the accessibility of your business and leave customers stranded and unhappy with your service. Most VoIP service providers maintain direct contact with you and your company, so that if you have any issues they are available straight away to fix your problem; you won’t have to wait hours or days to get a reply from a big corporation. 

Simple Equipment
VoIP being a cloud based service not only provides better quality and service, it also presents a more practical solution for small businesses. To use a VoIP phone system you don’t need any extra equipment or IT specialists to install and manage it, which not only makes life easier for you but also saves time and money for your business.

However, it has to be noted that because VoIP systems are internet dependent, they can be at risk of cutting out if your internet is not strong enough, there is a power outage or a system failure on your router. Most small businesses will depend on high speed internet anyway, so won’t have to worry about changing their router to support a VoIP phone system. Still, the advantages outweigh the potential issues. 

The best VoIP system

There are many VoIP phone systems on offer to small businesses, you’ll want to get the best one for the best price. The good thing about VoIP phone systems is that all you need is high quality internet connection, a router and a modem, all which businesses have anyway, to get started. The big question is which provider to go with.

Devyce is a VoIP service that specialises in the needs of a small business. Devyce know what a small business needs in terms of communication, and they deliver. Devyce offer a special Teams Package tailored to small businesses at only £15.99 a month per user. With Devyce, the account manager has access to the Portal, which provides instant number allocation and deallocation, call forwarding, call recording, full call reporting and analytics and CRM integration. You can give your employees a new number, or bring their number to Devyce by porting. Devyce provides an easy, cheap and efficient VoIP phone system that optimises your small businesses communication and, with customer support available 24/7, supports you every step of the way. 

Learn more about Devyce Teams here: https://devyce.com/resources/onboarding-portal/

Purchase your company Teams Package here: https://devyce.com/pricing/

 

Sources

https://www.structuredcommunications.co.uk/how-do-voip-phones-work-a-step-by-step-guide/

https://www.wpbeginner.com/beginners-guide/beginners-guide-what-is-voip-and-how-does-it-work-explained/

https://www.business.com/articles/voip/ 

https://www.broadbandchoices.co.uk/guides/internet/internet-phone-voip-offers

https://www.businessnewsdaily.com/8924-voip-for-business.html

https://fitsmallbusiness.com/voip-vs-landline/

https://gisuser.com/2022/01/why-voip-systems-are-popular-among-small-business/

10 Benefits of Porting Your Mobile Number

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Heard about mobile number portability but wondering what is porting or how to port your number? This simple guide will help you understand what it is to port a mobile number and whether it is the right choice for you. 


 

What Is Porting?

Porting is a system that allows you to transfer your phone number from your current mobile provider to another. This can be done for a variety of reasons; people may not know they have the right to move their mobile numbers when they move to a new provider, whether it is a personal, business or even landline number.

Porting was introduced in 1995; Ofcom made it clear that customers have the legal right to keep possession of their mobile numbers irrespective of who their provider is. Otherwise customers may feel trapped and forced to stay with their current provider to avoid changing numbers.

 

How To Port My Mobile Number?

Porting is actually a very simple process.

All you need to do to get started is request a PAC (Porting Authorisation Code) from your old provider. Once you have the code, simply pass it on to your new provider and schedule the swap!

A PAC is a format of nine digits, made up of three letters and six numbers. You can receive this code by text, as, in 2019, Ofcom created the ‘Text-to-Switch’ drive to make it even easier for people to transfer their number from one provider to another. So, if you want to receive a PAC quickly, all you need to do is text ‘PAC’ to 65075. Many networks can still provide you a PAC over the phone, if you would like to talk to a person to get more information when receiving your code.

After you have given your PAC to your new provider, all you have to do is wait! The wait time depends on who you are switching to but mostly takes a few hours to a few days and you will be notified when the switch is complete.

 

Should I Port My Number?

Porting is mostly a matter of convenience, allowing you to switch to a better, more affordable mobile carrier, without the annoyance of getting a new number.

If you are having difficulties with your current provider, such as long wait times to talk to customer service, bad signal or extra charges, i.e roaming fees, porting your number to a new, better provider that works for you is the answer!


 

Ten Benefits of Keeping My Number

 

Keep Your Mobile Number When Switching Providers

This is an obvious benefit!

You won’t have to stay stuck with a provider that isn’t a good fit. There is no need to go through the hassle of letting your family, friends and colleagues know that you have a new number, let alone websites, apps, bank accounts that all use your mobile number.

Brand Continuity

If you are a business, small or big, old or new, you can upgrade your business’ communications without having to contact customers and clients with a new number. Allowing brand continuity, which does not disrupt your business or unnerve your clients! Continuity is essential for any business, but it shouldn’t mean they are stuck with a bad communication system.

Keep Your Business Number

A phone number can be something that defines your business, that is recognised by customers and clients. A business phone number can be seen everywhere, on a website, advertisements, business cards and so on.

Porting ensures that your business doesn’t have to sacrifice changing a core part of your company. Further eliminating unnecessary costs of rebranding and admin.

Simple Process

Porting is a very easy process, from start to finish. All you need to do is obtain your PAC and send it over; sometimes you may need to verify your identity but that is largely the bulk of it.

Time Efficient

The process of porting, from requesting a PAC code to waiting for activation can take, at most, a week.

Depending on the company you are porting to, the process can sometimes take only a day or less. If you schedule your port for overnight, you will wake up with your number ported, not affecting anything else on your mobile.

Prompts Providers to Improve Their Service

Customers having the ability to easily move providers, if their current one is causing issues, means service providers are forced to take action to prevent customers leaving.

Network providers will be aware that they have to keep their services up to date, efficient and of a high quality in order to keep customers. This is a great advantage as providers will more likely offer deals and better services for a lower price, allowing you to choose the best service for the lowest price.

Don’t Let Your Number Expire

If you don’t port your number, your number will become available to others. Anyone can purchase your number as their own.

Not only would this cause confusion for those trying to reach you, if you are a business, someone calling may assume your company is no longer in service or a competitor could purchase your old number and benefit from your customers calling them.

Area Codes

Finding a new number in a popular area code can be difficult, there are not infinite options of numbers in each area code. In some cases, the demand for numbers exceeds their availability.

Porting with an existing number would be a lot easier than finding a new number with the same area code.

 

Move Your Number Online

Porting allows you to move your mobile number to a virtual phone provider.
You may want to switch to a virtual provider if you are moving abroad, to avoid extra fees. Alternatively, you may want to get rid of your work phone but keep your work number, you can do this by porting your work mobile number to a virtual provider.

 

Cheap

Porting is not an expensive service. Providers will not charge you for porting out. Some providers will charge you to port to them, anything upwards of £5, but only if you are porting a business or landline number.


 

How Do I Port My Number to Devyce?

Devyce is a completely virtual provider, perfect for the Brit moving abroad or the CEO looking for an improved communication system for their business.

Porting your number to Devyce is not only easy, but a free service when you sign up.
All you need to do is purchase a Devyce Plan, get your PAC and fill out the Devyce porting form. From there, a Devyce member will reach out to schedule when the porting will take place. Porting with Devyce takes no more than 24 hours!

Devyce has many features that are helpful to small and big businesses:

–  Real-time statistics
–  Compatibility with WhatsApp, Viber, TikTok, Instagram and more
–  Do Not Disturb Mode
–  Management Portal
–  Cloud Based
–  Customisable voicemail
–  Landline SMS

To get starting on your porting journey, fill out the Devyce porting form here:https://devyce.com/porting/#porting-form

Or browse Devyce pricing plans, to choose the best package for you, here: https://devyce.com/pricing/

 

Sources:
https://www.mitel.com/en-gb/features-benefits/number-porting
https://www.uswitch.com/mobiles/guides/porting-your-mobile-phone-number/
https://www.gradwell.com/guides/business-number-porting/
https://usechalkboard.com/pros-and-cons-of-porting-a-phone-number
https://winproductivity.com/number-porting-and-its-benefits/
https://www.onsip.com/voip-resources/voip-solutions/buying-vs-porting-business-phone-numbers-pros-and-cons
https://www.money.co.uk/mobiles/guides/how-to-port-your-phone-number
https://www.fightingcasualisation.org/what-are-the-advantages-of-porting-number/

 

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