Category: Porting

How to Transfer a Landline Number to a Mobile in The UK

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Key Takeaways


  1. Number porting is the process of transferring your old phone number from one phone service provider to another
  2. It’s possible to port a landline number to a new service
  3. Porting a landline number is the same process as porting a mobile number however it takes a few extra steps and the process takes a few more days to complete
  4. Porting a landline number to a mobile device means your mobile phone number will be replaced with the landline number. It’s important to consider this change and its impact on your communication setup
  5. Devyce offers a virtual business phone number solution that allows you to have both your landline number and mobile number operating on one device through their app. By porting your landline number to Devyce, you can avoid the need for a separate handset and enjoy the convenience of managing multiple numbers in one place


Understanding Number Porting


When you switch to a new phone service provider, you’ll have the option to keep your existing number by porting (transferring) it over to the new service provider. You can port both landline and mobile numbers through the same process. The only difference being the time it will take to transfer the number (landline numbers take a bit longer to port). To familiarise yourself further with the number porting process, check out our number porting guide


You can also port a landline number to a mobile phone instead of to a different landline. This is important for businesses who have an associated landline number and want to keep using the landline number after the landline switch off


Reasons to Port a Landline Number to a Mobile Device


The landline switch off means landline technology will be obsolete by 2025. This however doesn’t mean that landline numbers will go out of use. Landline numbers are particularly beneficial to businesses as studies show that consumers are more likely to trust a business when they see the contact number is a landline [1]. This is because it gives the appearance that the business is well established. Furthermore, depending on the type of business you are running, you may wish to keep a local presence. This can be done most effectively with the area code of landline numbers. 


Traditional landline phones require you to be at a certain location to make and receive calls. Therefore porting your landline number to a mobile device will allow you to work on the go. This ensures your business remains easily reachable even when you need to be on the move or you wish to facilitate remote/hybrid working for your employees. 


Eligibility and Requirements for Landline to Mobile Transfer


Due to the pending landline switch off, you will need to check with both your current landline service provider and the provider you wish to switch to, whether the number can be transferred. This is due to coverage requirements as some providers may not be able to provide service in the specific region of your landline’s area code. Furthermore, certain landline numbers like toll-free numbers may not be eligible for porting. Contact customer support phone lines for the quickest response. If your new provider is able to facilitate porting of landline numbers, you’ll then need to request a PAC code from your previous provider. 


Before porting your landline number, check that you are out of the contract period with your previous provider. Otherwise, there may be exit fees to end your contract early.


How Does Porting a Landline Number to a Mobile Phone Work?


Porting your landline number to a mobile device means you can then use the landline number on your mobile phone. It’s important to note that by transferring your landline number to your mobile device, you will be replacing your mobile phone number with the landline number. This means your mobile phone number will not be in use anymore. 


Steps to Transfer your Landline Number to a Mobile Phone


  1. Contact your new provider and ask them whether they would be able to bring your landline number over
  2. Get in touch with your previous provider to request a PAC code. For landline numbers, you’ll need to do this over the phone or via email
  3. Once you have the PAC code, provide this and the landline number you wish to transfer, to your new mobile provider. You may also need to give some other details to do with your new account with the new provider to confirm identity eg. the email address you used to sign up etc
  4. The new provider will handle the transfer process which can take a few days. You should receive a notification when the number has been transferred 


Tips for a Smooth Transfer Process


  • Check your contract obligations before making a switch
  • Gather all the information you’ll need beforehand eg. account numbers, billing addresses etc. This means you can quickly initiate the porting process when prompted to provide this information to the new provider.
  • You may need to provide additional information or fill out any authorisation forms. If your new or current provider requests such information, be sure to complete it promptly or you’ll risk delaying the process. 
  • Prepare for downtimes – the porting process takes a few days to complete. However, during this time your landline number can still be used. It’s difficult to predict when there will be an outage. You can enquire with your new and/or previous provider to get an idea of how long it may be and roughly when it might take effect. You’ll then need to accommodate this on your website and other channels such as social media to notify customers and direct them to use other methods to contact your business. 
  • After the process is complete, be sure to test that inbound and outbound calls are working well. Raise any flags to your new provider to avoid unexpected outages to your service. 


Porting your landline number to a mobile device has many advantages and is a fairly simple process. If your business number is affected by the landline switch-off, we’d recommend porting your landline number to a mobile device. However, there are limitations to this to bear in mind. Your mobile phone number will be replaced with the landline number. To ensure you have a working landline number on a mobile device, as well as keep your mobile phone number operating, you may choose to purchase an extra device to port your landline number to. However, let us introduce you to a better solution…


Port your Landline Number to Devyce


Instead of purchasing a second handset to accommodate your landline number, why not have both numbers operating on one single device? 


Devyce is a virtual business phone number provider. You get a business number provided through an app so all you’ll need is a good WiFi or data connection to make and receive calls/texts (think along the lines of WhatsApp). This enables you to have two phone numbers on one phone, removing the need to purchase a new phone and set up a new plan with another mobile service provider. 


Signing up for Devyce is simple and we’ll set you up in just a few minutes. Once you’re set up, you can initiate the porting process with us by providing us the PAC code and we’ll transfer your landline number over to your Devyce account within 5 working days. 

Number Porting: What It Is and How It Works

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Key Takeaways

  1. Number porting, or number portability, is the process of transferring your phone number from one service provider to another
  2. It’s important because it gives consumers the freedom to choose the best service provider without the hassle of changing their phone number
  3. You need to contact your previous service provider and request a Porting Authorisation Code (PAC), which you then provide to your new service provider for them to handle the transfer
  4. When requesting a PAC code, you may need to provide security details to verify your identity, and the code is usually valid for 30 days, during which you must initiate the porting process with your new provider
  5. It typically takes up to one day to complete, and you’ll receive a text message from your new carrier when it’s done. Porting is possible for both personal and business users, including landline numbers


What is number porting?


Number porting is the process of transferring your previous phone number to a new phone carrier. This allows you to keep using your previous number without being tied to a specific phone service provider. It is also sometimes referred to as number portability.


The importance of number porting


When you purchase a phone number from a phone service provider eg. by setting up a phone contract with them, that phone number is now your legal property. Even though the phone service carrier is providing you with it and its usage, the actual phone number is yours to keep. This means if you wish to switch to a different phone service provider, you’re legally allowed to take that phone number with you. 


Number porting empowers consumers with the freedom to choose the best service provider for their needs, without the fear of losing their familiar phone number. Many people will be using a phone number they’ve had for years and don’t want to go through the hassle of updating their number on important records eg. medical records, each time they decide to switch service providers. Therefore it’s important to understand the process to ensure you have full flexibility with your communications.


How does number porting work?


To initiate the number porting process, you’ll first need to contact your previous phone service provider and request a Porting Authorisation Code (PAC). The code is 9 digits long with a mix of alphabet letters and numbers.  


There are a number of ways you can request a PAC code:

  • Calling customer support 
  • Filling out an online form found on the service provider’s website (this might not be an option provided by all service providers so be sure to check) and receiving the code by email
  • Texting a request keyword to a specific number and receiving the code by text (most carriers now offer this option to request PAC codes. You’ll need to find out what the number and keyword are which can usually be found on their website)


After you get a PAC code, you’ll provide this to your new phone service provider and they will handle the rest of the process to transfer your phone number over.


Number Porting FAQ


What do I need to request a PAC code?


To protect from someone stealing your phone number, you’ll often have to provide some security details to verify your identity. This is particularly important when requesting PAC codes over the phone or by filling out a request form. These questions can be security questions you’d set up when signing up to a phone service provider or more generic questions such as the address you used when signing up.


How long does it take to get a PAC code?


Depending on the method you choose to request a PAC code, you can get the code instantly or up to 1 working day. It can sometimes take a few days depending on when you initiated the process with your previous phone service provider eg. before the weekend. So we recommend you continue using the old sim until a PAC code is provided to you if you want to continue using the same number. 


How long is the PAC code valid for?


The code will be valid for 30 days so you’ll need to initiate the porting process with your new phone service provider within that time. If you are unable to do that, you’ll need to request a new PAC code after 30 days.


What information do I need to provide my new service provider?


To transfer your number, you’ll need to provide the PAC code and phone number you’d like to bring over. Occasionally some additional information may be needed in relation to your new account with the service provider eg. email address and/or the phone number you were issued by them. 


How long do I have to wait for my number to be ported?


After submitting your PAC code to your new service provider, it usually takes up to one day for the process to be completed. During this time you’ll have to start using your new sim card. However you shouldn’t be without service for a significant time to cause disruption to your daily communications. Do bear in mind that if you start the switch process on a Friday, you may have to wait until after the weekend for the process to be completed.


How do I know when the process is completed?


You should receive a text message from your new carrier when the process is complete. Then you can use your phone number as you usually would. 


Is my plan with my previous service provider cancelled after porting?


If you are still within a contract period with the previous service provider, we’d recommend speaking with customer support before you decide to switch providers/initiating a porting process. This is because there will usually be an exit fee for leaving your contract early. However if you aren’t still in contract, you have two options:


  1. Contact your service provider to cancel your plan before joining a new service provider. You can still request a PAC code from your old carrier if you leave before signing up with a new one.
  2. Let the plan be automatically cancelled by initiating the porting process with your new provider. Usually after transferring your number over, your existing provider’s plan will automatically be cancelled. This is a more seamless process.


Who can port their number?


You can port your number as a personal user or as a business user. Porting a phone number you use for business purposes happens through the same process. 


Can I port landline numbers?


Yes! You can also port landline numbers using the exact same process. However bear in mind you will likely have to call the landline number provider for a PAC code instead of other faster methods such as text message. 



Overall the porting process should be pretty straightforward and shouldn’t take more than 2 days to complete. Whether you’re an individual seeking better service or a business looking to streamline communication, number porting offers a convenient solution for seamless transitions. By transferring your existing phone number to a new service provider, you can maintain continuity in communication without the hassle of changing phone numbers. This customer-centric approach empowers individuals and businesses to make informed choices in selecting the best service provider for their needs. With the assurance that number porting is a quick and efficient process, you can confidently explore new opportunities while staying connected to the people and networks that matter most to you. 


Porting your number to Devyce


Got Devyce for your business communications and want to keep using the phone number that you’re customers know you by? It’s no worries! 


If you aren’t familiar with Devyce, it’s a virtual business phone number provider. This means you can have two working phone numbers, on your existing phone. Devyce works the way WhatsApp does so all you’ll need is the app and good wifi or data connection. 


When signing up for Devyce, you can either use the phone number we provide or port an existing business phone number to us. These can be both mobile numbers or landline numbers. 


To port your business number to us, simply fill out the porting form on our website once you have your PAC code. Alternatively, you can give us a call on our support line to provide us with your details and PAC code or you may wish to email us. We’ll get your mobile number over to us in under 24 hours and it can take up to 3 business days for landline numbers. 


If you’re in need of a virtual business communications solution, find out more on our website. 




How VoIP Systems Work And How It Will Improve Your Small Business

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In an ever increasing digital world, it is key to keep your business up to date with the latest digital trends. VoIP phone systems are quickly becoming the new favourite for businesses; read more to learn what a VoIP system is, how VoIP systems work and which is the best VoIP system for you and your business. 

What is a VoIP system?

VoIP phone systems are the new age landlines. Voice over Internet Protocol (VoIP) does as it says, uses the internet to make and receive calls completely wirelessly. VoIP systems digitise calls and texts and send them through internet lines, rather than ordinary landlines. VoIP has been around for a while, but is becoming more and more popular as it is evolving to be quicker, cheaper and more efficient. Many businesses and households already use VoIP systems for their communications, a seemingly clever move as landlines are slowly becoming obsolete. 

How do VoIP systems work? 

VoIP systems work over the internet, but what does that mean? 

Well, in the simplest of explanations, VoIP systems digitise your voice into online data and send it to your phone provider via the internet, which is then passed on to the receiver. 

VoIP phone systems rely on high speed internet to make and receive communications; this means you can make calls with a VoIP system on a computer, a mobile phone or a VoIP adapter. 


Advantages of using a VoIP phone system for small businesses

Small businesses all over the world are switching to VoIP phone systems and seeing great results. In a study conducted by CISCO, it was reported that small businesses who switched to VoIP systems saw a 77% increase in productivity due to the unique features VoIP phone systems offer that landlines do not. 

Features included with VoIP systems include: 

  • Virtual receptionist
  • Call forwarding 
  • Voicemail transcription 
  • Do Not Disturb button 
  • Conference call
  • Call recording 
  • Call logs
  • On-hold music
  • SMS capability 

These features are designed for small businesses to make communication easier, more efficient and streamlined. Whereas landlines only call, because VoIP phone systems are online, there is an unlimited list of features that can be added. 

So, what are the advantages of using a VoIP phone system for your small business?

Cost efficient
Perhaps the best advantage of the VoIP phone system is the price. Most VoIP providers charge a monthly fee, based on how many users are on it rather than how many minutes are used; meaning you can have unlimited calls for a lower price. For example, most VoIP providers will charge around £20-30 a month, whereas landlines will charge around £50-75 a month. 

Call from anywhere
Remote and hybrid working is the new normal since the pandemic. VoIP phone systems support the remote and hybrid work model, as it allows employees to communicate from wherever they are, whether it is at home, at work or on the other side of the world. 

With a cloud-based phone system you can add or remove phone lines for new or leaving employees. As your business grows, your phone system can too, without any stress or hassle. 

Better Customer Support
Being able to contact customer support in case of an emergency is essential when running a small business. If your phone lines are down, it can negatively affect the accessibility of your business and leave customers stranded and unhappy with your service. Most VoIP service providers maintain direct contact with you and your company, so that if you have any issues they are available straight away to fix your problem; you won’t have to wait hours or days to get a reply from a big corporation. 

Simple Equipment
VoIP being a cloud based service not only provides better quality and service, it also presents a more practical solution for small businesses. To use a VoIP phone system you don’t need any extra equipment or IT specialists to install and manage it, which not only makes life easier for you but also saves time and money for your business.

However, it has to be noted that because VoIP systems are internet dependent, they can be at risk of cutting out if your internet is not strong enough, there is a power outage or a system failure on your router. Most small businesses will depend on high speed internet anyway, so won’t have to worry about changing their router to support a VoIP phone system. Still, the advantages outweigh the potential issues. 

The best VoIP system

There are many VoIP phone systems on offer to small businesses, you’ll want to get the best one for the best price. The good thing about VoIP phone systems is that all you need is high quality internet connection, a router and a modem, all which businesses have anyway, to get started. The big question is which provider to go with.

Devyce is a VoIP service that specialises in the needs of a small business. Devyce know what a small business needs in terms of communication, and they deliver. Devyce offer a special Teams Package tailored to small businesses at only £15.99 a month per user. With Devyce, the account manager has access to the Portal, which provides instant number allocation and deallocation, call forwarding, call recording, full call reporting and analytics and CRM integration. You can give your employees a new number, or bring their number to Devyce by porting. Devyce provides an easy, cheap and efficient VoIP phone system that optimises your small businesses communication and, with customer support available 24/7, supports you every step of the way. 

Learn more about Devyce Teams here:

Purchase your company Teams Package here:



10 Benefits of Porting Your Mobile Number

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Heard about mobile number portability but wondering what is porting or how to port your number? This simple guide will help you understand what it is to port a mobile number and whether it is the right choice for you. 


What Is Porting?

Porting is a system that allows you to transfer your phone number from your current mobile provider to another. This can be done for a variety of reasons; people may not know they have the right to move their mobile numbers when they move to a new provider, whether it is a personal, business or even landline number.

Porting was introduced in 1995; Ofcom made it clear that customers have the legal right to keep possession of their mobile numbers irrespective of who their provider is. Otherwise customers may feel trapped and forced to stay with their current provider to avoid changing numbers.


How To Port My Mobile Number?

Porting is actually a very simple process.

All you need to do to get started is request a PAC (Porting Authorisation Code) from your old provider. Once you have the code, simply pass it on to your new provider and schedule the swap!

A PAC is a format of nine digits, made up of three letters and six numbers. You can receive this code by text, as, in 2019, Ofcom created the ‘Text-to-Switch’ drive to make it even easier for people to transfer their number from one provider to another. So, if you want to receive a PAC quickly, all you need to do is text ‘PAC’ to 65075. Many networks can still provide you a PAC over the phone, if you would like to talk to a person to get more information when receiving your code.

After you have given your PAC to your new provider, all you have to do is wait! The wait time depends on who you are switching to but mostly takes a few hours to a few days and you will be notified when the switch is complete.


Should I Port My Number?

Porting is mostly a matter of convenience, allowing you to switch to a better, more affordable mobile carrier, without the annoyance of getting a new number.

If you are having difficulties with your current provider, such as long wait times to talk to customer service, bad signal or extra charges, i.e roaming fees, porting your number to a new, better provider that works for you is the answer!


Ten Benefits of Keeping My Number


Keep Your Mobile Number When Switching Providers

This is an obvious benefit!

You won’t have to stay stuck with a provider that isn’t a good fit. There is no need to go through the hassle of letting your family, friends and colleagues know that you have a new number, let alone websites, apps, bank accounts that all use your mobile number.

Brand Continuity

If you are a business, small or big, old or new, you can upgrade your business’ communications without having to contact customers and clients with a new number. Allowing brand continuity, which does not disrupt your business or unnerve your clients! Continuity is essential for any business, but it shouldn’t mean they are stuck with a bad communication system.

Keep Your Business Number

A phone number can be something that defines your business, that is recognised by customers and clients. A business phone number can be seen everywhere, on a website, advertisements, business cards and so on.

Porting ensures that your business doesn’t have to sacrifice changing a core part of your company. Further eliminating unnecessary costs of rebranding and admin.

Simple Process

Porting is a very easy process, from start to finish. All you need to do is obtain your PAC and send it over; sometimes you may need to verify your identity but that is largely the bulk of it.

Time Efficient

The process of porting, from requesting a PAC code to waiting for activation can take, at most, a week.

Depending on the company you are porting to, the process can sometimes take only a day or less. If you schedule your port for overnight, you will wake up with your number ported, not affecting anything else on your mobile.

Prompts Providers to Improve Their Service

Customers having the ability to easily move providers, if their current one is causing issues, means service providers are forced to take action to prevent customers leaving.

Network providers will be aware that they have to keep their services up to date, efficient and of a high quality in order to keep customers. This is a great advantage as providers will more likely offer deals and better services for a lower price, allowing you to choose the best service for the lowest price.

Don’t Let Your Number Expire

If you don’t port your number, your number will become available to others. Anyone can purchase your number as their own.

Not only would this cause confusion for those trying to reach you, if you are a business, someone calling may assume your company is no longer in service or a competitor could purchase your old number and benefit from your customers calling them.

Area Codes

Finding a new number in a popular area code can be difficult, there are not infinite options of numbers in each area code. In some cases, the demand for numbers exceeds their availability.

Porting with an existing number would be a lot easier than finding a new number with the same area code.


Move Your Number Online

Porting allows you to move your mobile number to a virtual phone provider.
You may want to switch to a virtual provider if you are moving abroad, to avoid extra fees. Alternatively, you may want to get rid of your work phone but keep your work number, you can do this by porting your work mobile number to a virtual provider.



Porting is not an expensive service. Providers will not charge you for porting out. Some providers will charge you to port to them, anything upwards of £5, but only if you are porting a business or landline number.


How Do I Port My Number to Devyce?

Devyce is a completely virtual provider, perfect for the Brit moving abroad or the CEO looking for an improved communication system for their business.

Porting your number to Devyce is not only easy, but a free service when you sign up.
All you need to do is purchase a Devyce Plan, get your PAC and fill out the Devyce porting form. From there, a Devyce member will reach out to schedule when the porting will take place. Porting with Devyce takes no more than 24 hours!

Devyce has many features that are helpful to small and big businesses:

–  Real-time statistics
–  Compatibility with WhatsApp, Viber, TikTok, Instagram and more
–  Do Not Disturb Mode
–  Management Portal
–  Cloud Based
–  Customisable voicemail
–  Landline SMS

To get starting on your porting journey, fill out the Devyce porting form here:

Or browse Devyce pricing plans, to choose the best package for you, here: