Tag: VoIP phone system

Black History Month

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It’s October which marks Black History Month! A month that has been celebrated annually in the UK since 1987. This marks a time when we come together and acknowledge our diverse culture and celebrate the history and achievements of black heroes both past and present that have contributed to making our society a better place.

Black History Month originated from Carter G Woodson, who wanted to challenge the assumptions at the time that ‘the negro had no history’. This resulted in Carter founding the Association for the Study of Negro and History in 1915, which aimed to encourage research and protect and preserve black history and culture. However, the idea was first brought into the UK, in the 1980s by Akyaaba Addai Sebo to eradicate discrimination and promote the importance of equality across the UK [1].

In the US and Canada, black history month is in February, whilst in the UK and Ireland, we celebrate it in October. Why? This is because, Akyaaba Addai Sebo chose it, as it fell in line with the start of the academic year and therefore thought it would inspire young people. Alongside the fact, October is traditionally when African leaders unite and settle their differences, so it was chosen as a month to reconnect [1].

Being part of the tech industry, we undoubtedly recognise the multitude of black engineers and leaders that have pushed for change in the tech industry. As well as pushing technology forward through the invention of numerous products and features that have set the stage for technologies we still rely on today and inevitably will in our future. Here, we share three extraordinary examples of black pioneers that have made a large contribution to the tech industry.

 

  1. Firstly, we must obviously discuss the incredible legacy of Marain Croack. She is an inventor in the voice and data communication field [2] and is best known for envisioning and developing the technology that is responsible for Voice Over Internet Protocol. This invention has meant we can make calls over the internet instead of a phone line. Which Devyce know all about and have you to thank for contributing to an integral part of our business!
  2. John Henry Thompson, ‘the father of Lingo programming’ [3] invented Lingo, a scripting language that displays visuals in computer programmes. His programming language is embedded into Macromedia Director and popular Adobe Programmes [4]. Essentially, his work has helped combine the world of art and tech in video games, graphic design, web design and computer graphics today. Both designers and Adobe users should thank Thompson!
  3. Lastly, Kimberley Bryant, is an excellent modern-day example of an inspirational black leader that is making positive change in the tech world. Kimberley founded Black Girls CODE, whose mission is to help young women of colour get into the tech world by introducing them to numerous science and technology concepts. Currently, Black Girls CODE has reached 30,000 women and has taught over 50,000 hours [5]. It is clear that her actions have already helped so many young women. Her drive to change the narrative within the tech industry surrounding diversity in STEM, will undeniably have a positive impact on our future, as it will increase the number of female black, tech founders, entrepreneurs and leaders. 

    Of course, there are also many more inspirational leaders and influencers, and we encourage you to explore more! 

    You can also celebrate this month by:

  • Raising money for a charity that is dedicated to helping the lives of ethnic minorities.
  • Shopping from blacked owned businesses or supporting them in other ways by sharing them on social media platforms, with friends and family.

References: 

[1] https://www.standard.co.uk/news/uk/black-history-month-2022-uk-why-is-it-important-why-celebrated-in-october-a4250966.html 

[2] https://lemelson.mit.edu/resources/marian-croak#:~:text=Croak%20is%20a%20prolific%20inventor,computer%20or%20other%20digital%20device

[3] https://blog.adafruit.com/2015/02/26/john-henry-thompson-invented-lingo-programming-used-in-macromedia-director-and-shockwave-african-american-history-month-2015-blackhistorymonth/

[4] https://tisch.nyu.edu/itp/events/fall-2017/dice-with-john-henry-thompson#:~:text=John%20Thompson%20invented%20lingo%20programming,design%2C%20animation%2C%20and%20graphics.

5 ways Devyce will improve your Real Estate Business

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  1. Improve your mobility
    Tell us we’re wrong but, estate agents are always on the go. Devyce allows you to call from anywhere in the world with an internet connection. Additionally, realtors are finding SMS useful when on the go to communicate with clients, with nearly 93% communicating through text [1]. By using our app, you can message your clients, as well as phone them! 

    We can also improve your geographical presence, as you can select a phone number from a specific area, meaning you can create a local presence!

  2.  Secure and protect your personal and client data
    Devyce will protect your personal number, by providing you with a business number, meaning your personal details aren’t exposed. Whilst also protecting your client data, as data is handled in line with GDPR and messages are encrypted between the app and the carrier.

  3. Improve your Customer Experience
    Building good relationships with buyers, sellers, tenants and landlords is a critical component of being an Estate Agent. Devyce can enhance your customer experience, by allowing you to hear other team members voicemails and forward any calls, meaning no calls are missed whilst making it easy for others to pick up where someone else left off. The auto attendant feature filters calls and delivers them to the correct destination in the business. Creating a seamless and consistent customer experience. 

    Easily integrate with Hubspot, and import your CRM’s contacts, so you can pull up your client information easily. See who’s calling and prevent prospects slipping through the cracks!

  4. Reduce your costs.
    Devyce can help you reduce your calling costs! No set up fees, no hidden fees and no contracts!

  5. Track sales and monitor performance
    We track calling analytics, including the proportion of unanswered calls, call duration, and call recording. This way agents are able to find the optimum time to reach clients. Whilst also providing valuable insights into how you can improve your calling techniques, for the future. Better calls, more leads! 


    References:
    [1] https://www.forbes.com/sites/forbesbusinesscouncil/2021/12/17/implement-business-text-messaging-to-draw-more-local-customers/?sh=2b69c5be731a

The Essential Guide To Voip Systems For Small Businesses

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The ultimate guide to setting up your team with the best VoIP phone system to enhance your small business!

What Is A Voip Phone System?

VoIP phone systems are the new age landlines. Voice over Internet Protocol (VoIP) does as it says, uses the internet to make and receive calls completely wirelessly. VoIP systems digitise calls and texts and send them through internet lines, rather than ordinary landlines. VoIP has been around for a while, but is becoming more and more popular as it is evolving to be quicker, cheaper and more efficient. Many businesses and households already use VoIP systems for their communications, a seemingly clever move as landlines are slowly becoming obsolete.

 

How Do You Use A Voip Phone System?

 

VoIP systems work over the internet, but what does that mean?

Well, in the simplest of explanations, VoIP systems digitise your voice into online data and send it to your phone provider via the internet, which is then passed on to the receiver. VoIP phone systems rely on high speed internet to make and receive communications; this means you can make calls with a VoIP system on a computer, a mobile phone or a VoIP adapter.

 

Why Should You Use A Voip Phone System For Your Small Business?

Having a digital communication system for your team is the new trend in business. Giving employees a second phone number for work, all on the same system, instead of a second mobile phone or office phone, benefits the business and the employee, allowing companies to maintain professionalism and employees to stay connected no matter where they are.

Features included with VoIP systems include:

✅ Virtual receptionist

✅ Call forwarding

✅ Voicemail transcription

✅ Do Not Disturb button

✅ Conference call

✅ Call recording

✅ Call logs

✅ On-hold music

Cost efficient
Perhaps the best advantage of the VoIP phone system is the price. Most VoIP providers charge a monthly fee, based on how many users are on it rather than how many minutes are used; meaning you can have unlimited calls for a lower price. For example, most VoIP providers will charge around £20-30 a month, whereas landlines will charge around £50-75 a month.

Easy Setup
Setting up a second phone number on your personal phone is easy as pie. Most VoIP systems work through a phone app and can be downloaded and running within minutes with a smartphone. No need to spend extra hours installing complicated technology.

Professionalism
Having a second phone number allows you to stay connected with colleagues, clients and customers while still maintaining professionalism. Whether you are part of, or running, a small business, or working for yourself, or as a freelancer, having a professional phone number can go a long way in gaining customers’ trust and confidence in you and your business. Giving out your personal number is not only ideal for you, but also perhaps not comfortable for the customer. Virtual phone numbers allow you to have an online landline number, if you chose, for your business to maintain professionalism and privacy.

Enhances Communication
Despite more people than ever working from home, business communication cannot stop; it can be difficult to stay in touch from home with colleagues and clients.

A virtual number makes you accessible wherever you are, enhancing team collaboration by making it easy and simple to send and receive messages and important information, no matter if a team member is in the office, at home or the other side of the world. Having a solid communication system that supports your employees’ lifestyle of remote working, for example, can build morale and keep them motivated despite communication limits created by the pandemic.

Call from anywhere
Remote and hybrid working is the new normal since the pandemic. VoIP phone systems support the remote and hybrid work model, as it allows employees to communicate from wherever they are, whether it is at home, at work or on the other side of the world.

Scalability
With a cloud-based phone system you can add or remove phone lines for new or leaving employees. As your business grows, your phone system can too, without any stress or hassle.

Better Customer Support
Being able to contact customer support in case of an emergency is essential when running a small business. If your phone lines are down, it can negatively affect the accessibility of your business and leave customers stranded and unhappy with your service. Most VoIP service providers maintain direct contact with you and your company, so that if you have any issues they are available straight away to fix your problem; you won’t have to wait hours or days to get a reply from a big corporation that owns your landline.

Simple Equipment
VoIP being a cloud based service not only provides better quality and service, it also presents a more practical solution for small businesses. To use a VoIP phone system you don’t need any extra equipment or IT specialists to install and manage it, which not only makes life easier for you but also saves time and money for your business

 

Which Is The Best Voip Phone System For Small Businesses?

There are many VoIP phone systems on offer to small businesses, you’ll want to get the best one for the best price. The good thing about VoIP phone systems is that all you need is high quality internet connection, a router and a modem, all which businesses have anyway, to get started. The big question is which provider to go with.

Devyce is a VoIP service that specialises in fitting the needs of a small business. We know what a small business needs in terms of communication, and Devyce deliver. Devyce offer a special Teams Package tailored to small businesses at only £15.99 a month per user. With Devyce, the account manager has access to our Portal, which provides instant number allocation and deallocation, call forwarding, call recording, full call reporting and analytics and CRM integration. You can give your employees a new number, or bring their number to Devyce by porting. Devyce provides an easy, cheap and efficient VoIP phone system that optimises your small businesses communication and, with customer support available 24/7, supports you every step of the way.

 

Step By Step Guide

An easy guide on how to get Devyce for your team:

1️⃣Purchase Your Team Devyce Plan Here: https://devyce.com/pricing/

2️⃣Log In To Your Devyce Account And Access The Portal Here: https://login.devyce.io/u/login?state=hKFo2SBKMW8tSk1pd0dUd2NHSXoxN3FJZ3NNb29LdnE2Ukdtd6Fur3VuaXZlcnNhbC1sb2dpbqN0aWTZIEMwLWFWNGM4YUVsVS0tejZNRGgwbzJwLWZaNldKUHo5o2NpZNkgN0NxRk41bDlWV3FSalR6UXE2MHdOaWdJV1NGTjdTMGg 

3️⃣Add Amount of Numbers Needed

4️⃣Allocate Numbers To Employees

5️⃣Employees Download Devyce App

6️⃣ Monitor Team Communication via The Portal

 

Sources

https://www.grammarly.com/business/learn/digital-communication-strategies/?&utm_source=google&utm_medium=cpc&utm_campaign=search1gbnbstyleguidedsa&utm_targetid=dsa-1296364243343&gclid=CjwKCAjw8sCRBhA6EiwA6_IF4XLPe0nJsgPPCguig9KGXqbwu-Xfj7R7pyul_Fia3eBvqjZ2TMYN4hoC7hMQAvD_BwE&gclsrc=aw.ds

https://www.ukpostbox.com/blog/how-to-digitise-your-business-comms

https://www.businessnewsdaily.com/8955-virtual-phone-numbers.html

https://www.wpbeginner.com/beginners-guide/beginners-guide-what-is-voip-and-how-does-it-work-explained/

https://www.business.com/articles/voip/

https://www.broadbandchoices.co.uk/guides/internet/internet-phone-voip-offers

https://www.businessnewsdaily.com/8924-voip-for-business.html

https://fitsmallbusiness.com/voip-vs-landline/

How VoIP Systems Work And How It Will Improve Your Small Business

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In an ever increasing digital world, it is key to keep your business up to date with the latest digital trends. VoIP phone systems are quickly becoming the new favourite for businesses; read more to learn what a VoIP system is, how VoIP systems work and which is the best VoIP system for you and your business. 

What is a VoIP system?

VoIP phone systems are the new age landlines. Voice over Internet Protocol (VoIP) does as it says, uses the internet to make and receive calls completely wirelessly. VoIP systems digitise calls and texts and send them through internet lines, rather than ordinary landlines. VoIP has been around for a while, but is becoming more and more popular as it is evolving to be quicker, cheaper and more efficient. Many businesses and households already use VoIP systems for their communications, a seemingly clever move as landlines are slowly becoming obsolete. 

How do VoIP systems work? 

VoIP systems work over the internet, but what does that mean? 

Well, in the simplest of explanations, VoIP systems digitise your voice into online data and send it to your phone provider via the internet, which is then passed on to the receiver. 

VoIP phone systems rely on high speed internet to make and receive communications; this means you can make calls with a VoIP system on a computer, a mobile phone or a VoIP adapter. 

 

Advantages of using a VoIP phone system for small businesses

Small businesses all over the world are switching to VoIP phone systems and seeing great results. In a study conducted by CISCO, it was reported that small businesses who switched to VoIP systems saw a 77% increase in productivity due to the unique features VoIP phone systems offer that landlines do not. 

Features included with VoIP systems include: 

  • Virtual receptionist
  • Call forwarding 
  • Voicemail transcription 
  • Do Not Disturb button 
  • Conference call
  • Call recording 
  • Call logs
  • On-hold music
  • SMS capability 

These features are designed for small businesses to make communication easier, more efficient and streamlined. Whereas landlines only call, because VoIP phone systems are online, there is an unlimited list of features that can be added. 

So, what are the advantages of using a VoIP phone system for your small business?

Cost efficient
Perhaps the best advantage of the VoIP phone system is the price. Most VoIP providers charge a monthly fee, based on how many users are on it rather than how many minutes are used; meaning you can have unlimited calls for a lower price. For example, most VoIP providers will charge around £20-30 a month, whereas landlines will charge around £50-75 a month. 

Call from anywhere
Remote and hybrid working is the new normal since the pandemic. VoIP phone systems support the remote and hybrid work model, as it allows employees to communicate from wherever they are, whether it is at home, at work or on the other side of the world. 

Scalability
With a cloud-based phone system you can add or remove phone lines for new or leaving employees. As your business grows, your phone system can too, without any stress or hassle. 

Better Customer Support
Being able to contact customer support in case of an emergency is essential when running a small business. If your phone lines are down, it can negatively affect the accessibility of your business and leave customers stranded and unhappy with your service. Most VoIP service providers maintain direct contact with you and your company, so that if you have any issues they are available straight away to fix your problem; you won’t have to wait hours or days to get a reply from a big corporation. 

Simple Equipment
VoIP being a cloud based service not only provides better quality and service, it also presents a more practical solution for small businesses. To use a VoIP phone system you don’t need any extra equipment or IT specialists to install and manage it, which not only makes life easier for you but also saves time and money for your business.

However, it has to be noted that because VoIP systems are internet dependent, they can be at risk of cutting out if your internet is not strong enough, there is a power outage or a system failure on your router. Most small businesses will depend on high speed internet anyway, so won’t have to worry about changing their router to support a VoIP phone system. Still, the advantages outweigh the potential issues. 

The best VoIP system

There are many VoIP phone systems on offer to small businesses, you’ll want to get the best one for the best price. The good thing about VoIP phone systems is that all you need is high quality internet connection, a router and a modem, all which businesses have anyway, to get started. The big question is which provider to go with.

Devyce is a VoIP service that specialises in the needs of a small business. Devyce know what a small business needs in terms of communication, and they deliver. Devyce offer a special Teams Package tailored to small businesses at only £15.99 a month per user. With Devyce, the account manager has access to the Portal, which provides instant number allocation and deallocation, call forwarding, call recording, full call reporting and analytics and CRM integration. You can give your employees a new number, or bring their number to Devyce by porting. Devyce provides an easy, cheap and efficient VoIP phone system that optimises your small businesses communication and, with customer support available 24/7, supports you every step of the way. 

Learn more about Devyce Teams here: https://devyce.com/resources/onboarding-portal/

Purchase your company Teams Package here: https://devyce.com/pricing/

 

Sources

https://www.structuredcommunications.co.uk/how-do-voip-phones-work-a-step-by-step-guide/

https://www.wpbeginner.com/beginners-guide/beginners-guide-what-is-voip-and-how-does-it-work-explained/

https://www.business.com/articles/voip/ 

https://www.broadbandchoices.co.uk/guides/internet/internet-phone-voip-offers

https://www.businessnewsdaily.com/8924-voip-for-business.html

https://fitsmallbusiness.com/voip-vs-landline/

https://gisuser.com/2022/01/why-voip-systems-are-popular-among-small-business/

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