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What is a Hosted Business Phone System and How Does it Work?

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Key Takeaways

  1. Hosted business phone systems use cloud technology for seamless communication without on-premises hardware.
  2. Key benefits include cost-effectiveness, scalability, flexibility, advanced features, and provider-managed maintenance.
  3. These systems require reliable internet and offer features like VoIP, unified communications, mobility, security, and disaster recovery.
  4. Choosing the right provider involves assessing reliability, customer support, feature set, pricing, and scalability.

What is a Hosted Business Phone System?

A hosted business phone system, also known as hosted telephony, leverages cloud technology to provide seamless and flexible communication solutions for businesses. This system eliminates the need for on-premises hardware and connects via the internet, offering various advantages over traditional phone systems.


  1. Cost-effective: No upfront costs for equipment, reducing initial investment.
  2. Scalability: Easily add or remove lines as your business needs change.
  3. Flexibility: Access your phone system from any location with internet connectivity.
  4. Advanced features: Includes voicemail, call forwarding, conferencing, and more.
  5. Maintenance: The service provider handles all maintenance and updates, ensuring your system is always up-to-date.

How Does a Hosted Business Phone System Work?

  1. Cloud-based PBX: The phone system is hosted on remote servers (Hosted PBX) and connects to your business via the internet.
  2. IP phones: Use internet protocol (IP) phones or softphones (software-based phones) on your computer or mobile device.
  3. Internet connection: Requires a reliable and high-quality internet connection for optimal performance.
  4. Configuration and management: Managed through a user-friendly online portal, allowing easy configuration of settings and features.

Key Features of a Hosted Business Phone System

  1. VoIP technology: Voice over Internet Protocol (VoIP) allows for high-quality voice communication over the internet.
  2. Unified communications: Integrates with other business tools like email, CRM, and collaboration software.
  3. Mobility: Supports mobile apps, enabling employees to stay connected on the go.
  4. Security: Ensures secure communication through encryption and other security measures.
  5. Disaster recovery: Provides business continuity in case of emergencies by rerouting calls to alternative devices.

Choosing the Right Business Phone System Provider

  1. Reliability: Ensure the provider has a robust infrastructure with minimal downtime.
  2. Customer support: Look for 24/7 customer support to address any issues promptly.
  3. Feature set: Compare features offered by different providers to match your business needs.
  4. Pricing: Consider the pricing model, including any hidden costs for additional features or services.
  5. Scalability: Choose a provider that can scale with your business growth.


A hosted business phone system is a modern, flexible, and cost-effective solution for businesses of all sizes. By leveraging cloud technology, it offers advanced features, scalability, and ease of management, making it an ideal choice for improving business communications.

How to Transfer a Landline Number to a Mobile in The UK

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Key Takeaways


  1. Number porting is the process of transferring your old phone number from one phone service provider to another
  2. It’s possible to port a landline number to a new service
  3. Porting a landline number is the same process as porting a mobile number however it takes a few extra steps and the process takes a few more days to complete
  4. Porting a landline number to a mobile device means your mobile phone number will be replaced with the landline number. It’s important to consider this change and its impact on your communication setup
  5. Devyce offers a virtual business phone number solution that allows you to have both your landline number and mobile number operating on one device through their app. By porting your landline number to Devyce, you can avoid the need for a separate handset and enjoy the convenience of managing multiple numbers in one place


Understanding Number Porting


When you switch to a new phone service provider, you’ll have the option to keep your existing number by porting (transferring) it over to the new service provider. You can port both landline and mobile numbers through the same process. The only difference being the time it will take to transfer the number (landline numbers take a bit longer to port). To familiarise yourself further with the number porting process, check out our number porting guide


You can also port a landline number to a mobile phone instead of to a different landline. This is important for businesses who have an associated landline number and want to keep using the landline number after the landline switch off


Reasons to Port a Landline Number to a Mobile Device


The landline switch off means landline technology will be obsolete by 2025. This however doesn’t mean that landline numbers will go out of use. Landline numbers are particularly beneficial to businesses as studies show that consumers are more likely to trust a business when they see the contact number is a landline [1]. This is because it gives the appearance that the business is well established. Furthermore, depending on the type of business you are running, you may wish to keep a local presence. This can be done most effectively with the area code of landline numbers. 


Traditional landline phones require you to be at a certain location to make and receive calls. Therefore porting your landline number to a mobile device will allow you to work on the go. This ensures your business remains easily reachable even when you need to be on the move or you wish to facilitate remote/hybrid working for your employees. 


Eligibility and Requirements for Landline to Mobile Transfer


Due to the pending landline switch off, you will need to check with both your current landline service provider and the provider you wish to switch to, whether the number can be transferred. This is due to coverage requirements as some providers may not be able to provide service in the specific region of your landline’s area code. Furthermore, certain landline numbers like toll-free numbers may not be eligible for porting. Contact customer support phone lines for the quickest response. If your new provider is able to facilitate porting of landline numbers, you’ll then need to request a PAC code from your previous provider. 


Before porting your landline number, check that you are out of the contract period with your previous provider. Otherwise, there may be exit fees to end your contract early.


How Does Porting a Landline Number to a Mobile Phone Work?


Porting your landline number to a mobile device means you can then use the landline number on your mobile phone. It’s important to note that by transferring your landline number to your mobile device, you will be replacing your mobile phone number with the landline number. This means your mobile phone number will not be in use anymore. 


Steps to Transfer your Landline Number to a Mobile Phone


  1. Contact your new provider and ask them whether they would be able to bring your landline number over
  2. Get in touch with your previous provider to request a PAC code. For landline numbers, you’ll need to do this over the phone or via email
  3. Once you have the PAC code, provide this and the landline number you wish to transfer, to your new mobile provider. You may also need to give some other details to do with your new account with the new provider to confirm identity eg. the email address you used to sign up etc
  4. The new provider will handle the transfer process which can take a few days. You should receive a notification when the number has been transferred 


Tips for a Smooth Transfer Process


  • Check your contract obligations before making a switch
  • Gather all the information you’ll need beforehand eg. account numbers, billing addresses etc. This means you can quickly initiate the porting process when prompted to provide this information to the new provider.
  • You may need to provide additional information or fill out any authorisation forms. If your new or current provider requests such information, be sure to complete it promptly or you’ll risk delaying the process. 
  • Prepare for downtimes – the porting process takes a few days to complete. However, during this time your landline number can still be used. It’s difficult to predict when there will be an outage. You can enquire with your new and/or previous provider to get an idea of how long it may be and roughly when it might take effect. You’ll then need to accommodate this on your website and other channels such as social media to notify customers and direct them to use other methods to contact your business. 
  • After the process is complete, be sure to test that inbound and outbound calls are working well. Raise any flags to your new provider to avoid unexpected outages to your service. 


Porting your landline number to a mobile device has many advantages and is a fairly simple process. If your business number is affected by the landline switch-off, we’d recommend porting your landline number to a mobile device. However, there are limitations to this to bear in mind. Your mobile phone number will be replaced with the landline number. To ensure you have a working landline number on a mobile device, as well as keep your mobile phone number operating, you may choose to purchase an extra device to port your landline number to. However, let us introduce you to a better solution…


Port your Landline Number to Devyce


Instead of purchasing a second handset to accommodate your landline number, why not have both numbers operating on one single device? 


Devyce is a virtual business phone number provider. You get a business number provided through an app so all you’ll need is a good WiFi or data connection to make and receive calls/texts (think along the lines of WhatsApp). This enables you to have two phone numbers on one phone, removing the need to purchase a new phone and set up a new plan with another mobile service provider. 


Signing up for Devyce is simple and we’ll set you up in just a few minutes. Once you’re set up, you can initiate the porting process with us by providing us the PAC code and we’ll transfer your landline number over to your Devyce account within 5 working days. 

Number Porting: What It Is and How It Works

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Key Takeaways

  1. Number porting, or number portability, is the process of transferring your phone number from one service provider to another
  2. It’s important because it gives consumers the freedom to choose the best service provider without the hassle of changing their phone number
  3. You need to contact your previous service provider and request a Porting Authorisation Code (PAC), which you then provide to your new service provider for them to handle the transfer
  4. When requesting a PAC code, you may need to provide security details to verify your identity, and the code is usually valid for 30 days, during which you must initiate the porting process with your new provider
  5. It typically takes up to one day to complete, and you’ll receive a text message from your new carrier when it’s done. Porting is possible for both personal and business users, including landline numbers


What is number porting?


Number porting is the process of transferring your previous phone number to a new phone carrier. This allows you to keep using your previous number without being tied to a specific phone service provider. It is also sometimes referred to as number portability.


The importance of number porting


When you purchase a phone number from a phone service provider eg. by setting up a phone contract with them, that phone number is now your legal property. Even though the phone service carrier is providing you with it and its usage, the actual phone number is yours to keep. This means if you wish to switch to a different phone service provider, you’re legally allowed to take that phone number with you. 


Number porting empowers consumers with the freedom to choose the best service provider for their needs, without the fear of losing their familiar phone number. Many people will be using a phone number they’ve had for years and don’t want to go through the hassle of updating their number on important records eg. medical records, each time they decide to switch service providers. Therefore it’s important to understand the process to ensure you have full flexibility with your communications.


How does number porting work?


To initiate the number porting process, you’ll first need to contact your previous phone service provider and request a Porting Authorisation Code (PAC). The code is 9 digits long with a mix of alphabet letters and numbers.  


There are a number of ways you can request a PAC code:

  • Calling customer support 
  • Filling out an online form found on the service provider’s website (this might not be an option provided by all service providers so be sure to check) and receiving the code by email
  • Texting a request keyword to a specific number and receiving the code by text (most carriers now offer this option to request PAC codes. You’ll need to find out what the number and keyword are which can usually be found on their website)


After you get a PAC code, you’ll provide this to your new phone service provider and they will handle the rest of the process to transfer your phone number over.


Number Porting FAQ


What do I need to request a PAC code?


To protect from someone stealing your phone number, you’ll often have to provide some security details to verify your identity. This is particularly important when requesting PAC codes over the phone or by filling out a request form. These questions can be security questions you’d set up when signing up to a phone service provider or more generic questions such as the address you used when signing up.


How long does it take to get a PAC code?


Depending on the method you choose to request a PAC code, you can get the code instantly or up to 1 working day. It can sometimes take a few days depending on when you initiated the process with your previous phone service provider eg. before the weekend. So we recommend you continue using the old sim until a PAC code is provided to you if you want to continue using the same number. 


How long is the PAC code valid for?


The code will be valid for 30 days so you’ll need to initiate the porting process with your new phone service provider within that time. If you are unable to do that, you’ll need to request a new PAC code after 30 days.


What information do I need to provide my new service provider?


To transfer your number, you’ll need to provide the PAC code and phone number you’d like to bring over. Occasionally some additional information may be needed in relation to your new account with the service provider eg. email address and/or the phone number you were issued by them. 


How long do I have to wait for my number to be ported?


After submitting your PAC code to your new service provider, it usually takes up to one day for the process to be completed. During this time you’ll have to start using your new sim card. However you shouldn’t be without service for a significant time to cause disruption to your daily communications. Do bear in mind that if you start the switch process on a Friday, you may have to wait until after the weekend for the process to be completed.


How do I know when the process is completed?


You should receive a text message from your new carrier when the process is complete. Then you can use your phone number as you usually would. 


Is my plan with my previous service provider cancelled after porting?


If you are still within a contract period with the previous service provider, we’d recommend speaking with customer support before you decide to switch providers/initiating a porting process. This is because there will usually be an exit fee for leaving your contract early. However if you aren’t still in contract, you have two options:


  1. Contact your service provider to cancel your plan before joining a new service provider. You can still request a PAC code from your old carrier if you leave before signing up with a new one.
  2. Let the plan be automatically cancelled by initiating the porting process with your new provider. Usually after transferring your number over, your existing provider’s plan will automatically be cancelled. This is a more seamless process.


Who can port their number?


You can port your number as a personal user or as a business user. Porting a phone number you use for business purposes happens through the same process. 


Can I port landline numbers?


Yes! You can also port landline numbers using the exact same process. However bear in mind you will likely have to call the landline number provider for a PAC code instead of other faster methods such as text message. 



Overall the porting process should be pretty straightforward and shouldn’t take more than 2 days to complete. Whether you’re an individual seeking better service or a business looking to streamline communication, number porting offers a convenient solution for seamless transitions. By transferring your existing phone number to a new service provider, you can maintain continuity in communication without the hassle of changing phone numbers. This customer-centric approach empowers individuals and businesses to make informed choices in selecting the best service provider for their needs. With the assurance that number porting is a quick and efficient process, you can confidently explore new opportunities while staying connected to the people and networks that matter most to you. 


Porting your number to Devyce


Got Devyce for your business communications and want to keep using the phone number that you’re customers know you by? It’s no worries! 


If you aren’t familiar with Devyce, it’s a virtual business phone number provider. This means you can have two working phone numbers, on your existing phone. Devyce works the way WhatsApp does so all you’ll need is the app and good wifi or data connection. 


When signing up for Devyce, you can either use the phone number we provide or port an existing business phone number to us. These can be both mobile numbers or landline numbers. 


To port your business number to us, simply fill out the porting form on our website once you have your PAC code. Alternatively, you can give us a call on our support line to provide us with your details and PAC code or you may wish to email us. We’ll get your mobile number over to us in under 24 hours and it can take up to 3 business days for landline numbers. 


If you’re in need of a virtual business communications solution, find out more on our website. 




5 Common Customer Service Horror Stories and How to Avoid Them

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How much is poor customer service costing your business each year? UK businesses lose up to £37 billion a year [1] as a result of inefficient customer service yet it isn’t always a high priority improvement area for businesses. 

Contact centres are still the go to channel for consumer queries despite the rise in emergence of other consumer communication channels with businesses such as chatbots, forums and email. This is due to the desire of consumers for quick resolutions of their problem. 

The reality for many contact centres is the opposite due to poor organisation of procedures and use of outdated business phone technology. So how can investing in the right technology improve your customer service experience? We’ve gathered 5 of the most common customer service hurdles faced by consumers when contacting businesses and evaluated how tech can make the process less painful for both your team and customers. 


           1. Call transfer loops

We’ve all been there – you have a query, you call customer service and the agent you speak to is unable to help so you are transferred to another who should be better equipped to help. After a long wait and finally getting through, you need to repeat yourself to this new agent who seemingly has no information about your query. Then you’re met with another dreaded transfer as they’re unfortunately also unable to help you – the nightmare of a call transfer loop. 

Being shuttled between service departments is the biggest frustration faced by customers. The root of the problem is inefficient call routing to relevant departments. Without proper routing technology, customers end up being bounced from agent to agent as your team looks for the right person to help. 

Business phone systems like Devyce allow you to set up an auto attendant which automates the routing process to ensure your customer calls are being directed to the right person/department so they are able to promptly get assistance. 


           2. Slow responses and lengthy wait times

Since the pandemic, 48% of customers say their expectations for customer service standards have risen [2], with focus on it being quick and efficient. No one likes to be kept waiting on hold or worse, calling customer service and not being able to get through with no one following up on their call. 

To decrease customer wait times and avoid missing their calls, ensure your business phone system allows call forwarding so that at any point if a member of the team is unavailable to pick up, the call can be directed to a line that is free.


           3. Repeating information to different support staff 

Often customers may reach out across multiple platforms so it’s important to ensure consistency of information across all channels. It not only provides a more seamless customer experience, it saves both parties time as it decreases wait time while support agents look for the relevant information. 

CRM platforms integrated with your business phone system helps to achieve this so you can assign support tickets to customer contact details. This is also great for providing a great omnichannel customer service experience as any member of the support team can quickly access the support thread of a specific customer across different platforms. 


           4. Unfriendly customer service

85% of customers have reported they will avoid repurchasing with companies where they’ve experienced poor customer service [3]. Customers who have bad experiences are also likely to leave negative reviews and a reputation for bad customer service will impact acquisition. 9 out of 10 consumers read reviews before making a purchase which greatly affects the buyer’s decision.


With features like recorded calls and call listening allowing other team members to listen in on your customer calls, Devyce can help you regularly improve the customer experience by analysing and utilising previous calls to train your team. You can also utilise CRM integrations to collect feedback such as sending out quick surveys which will help with optimisation of your customer service operations. 


           5. None to little after sales follow up 

The customer journey doesn’t end after a sale is made. The aftercare customers receive greatly impacts customer retention. Increasing retention rates by 5% can increase profits by between 25-95% [4]! Often a simple follow up email or call following a customer support request can make a great difference to the overall customer experience rating and lead to formation of long term consumer relationships which increase customer lifetime value.

By making the switch to a modern business phone system, you can build a better tech stack to help you better structure your customer service team and operations. 54% of customers feel that customer service is only an after thought for companies [2] and improving customer service often costs a company less than acquisition therefore companies shouldn’t neglect investing in tech for customer service teams. 

Start streamlining your customer service operations and improving customer experience today by checking out our Teams plan!

Are you curious to find out more and like the idea of a discount to get you started? Drop us your email here!






Why you should use more emojis at work

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Emojis are an underrated communication tool. 

Everyone loves using emojis – we can’t be the only ones that go through all of them l whenever there’s an update, right? They’re fun, engaging and add emotion to the messages you send. 

Although most would use emojis in personal communications, it was commonly agreed that emoji use at work is ‘unprofessional’. However, with the landscape of work shifting towards hybrid/remote working models, digital communication tools like Slack popularised by the pandemic are likely to stay. As such, the use of emojis at work has become more common.

So, if you don’t already use emojis at work, here are the reasons why they’re actually beneficial to use: 


1. Improves connection to colleagues

Emojis adds *extra spice* to the message you’re trying to convey.  

‘Text tone’ can be hard to decipher and can often lead to misunderstandings between colleagues. Using an emoji helps to convey what comes so naturally to us during in person conversations – vocal intonation, hand gestures, facial expressions etc. This helps us to stay connected and improve workplace relationships. 



2. Communicate faster

Sometimes we just don’t have time to type it all out and some common workplace responses can be better communicated with just an emoji. It can also allow for communication of more nuanced feelings in fewer words, increasing efficiency. Here are some universally understood emoji responses in the workplace:


3. They’re fun 

If the above wasn’t enough to convince you about the pros of using emojis at work, then just the fact that they’re fun to use might convince you. Just look at them – how can anyone not have fun using them? 🤭 Using emojis can set the mood of conversations whether that be to lighten it or to encourage productivity. 

Although there are some that can be misinterpreted in the workplace you may want to avoid… 


While they might not be for everyone, the use of emojis has now become just as integral to workplace communications/relationships as they have in our personal lives. Learning how to smartly utilise them for efficiency and inclusion is essential to improving workplace communication. 

5 Emerging tech trends for 2023

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The tech industry grows exponentially every year and 2022 was no different. This year we’ve seen exciting tech trends like cloud computing and decision intelligence grow. 

So as the year draws to a close, we thought it’d be interesting to take a look at some of the emerging tech trends for 2023. 


1. Industry Cloud Platforms 

Cloud computing has definitely boomed with the huge emergence of SaaS and is set to continue developing as the demand for cloud computing increases. 

So what are industry cloud platforms? 

They are essentially an all inclusive platform with various cloud applications that users within a business are able to adapt to specific industry needs [1]. While cloud applications usually provide a few business solutions, an industry cloud platform encompasses all cloud applications that are useful to a business. 

This emerging trend is beneficial for businesses as the adaptable nature of the cloud platform accelerates the adoption of cloud technology. While 94% of enterprises already use cloud computing [2], implementing their use is still slow. This is due to various reasons including: too much choice/information to sift through when deciding between offerings, large variations in price points and hard to use applications. 

That’s why at Devyce, we’ve made our solution super simple for you! We provide the hybrid business phone system for the future of work so you can have two numbers on your phone – all on one handy app. Signing up only takes seconds! Don’t believe us? See for yourself over on Devyce 😏


2. Super apps

Much like industry cloud platforms, super apps are “like Swiss army knives with many tools that serve a purpose” [3]. These are apps with multiple “mini apps” within that can be added or removed per the user’s needs.

Super apps are developing to encompass commonly used app services such as messaging and financing apps all in one place, allowing individual users to tailor their user experience. They will also have applications in business as the technology develops to include enterprise mobile and desktop experiences [3]. 

The technology is still fairly new but is expected to grow in 2023 so we are excited to see where it will take us and businesses! 


3. Adaptive AI

Traditional AI technologies have been widely applied to industries to automate decision making by utilising advanced analysis and logic based techniques [4]. However traditional AI systems need to be programmed to update their processes when there are new insights and developments to its application. Adaptive AI eliminates this as it absorbs learning as it’s being built [4]. 

The pandemic had highlighted to many that flexibility and fast adaptability are crucial to businesses. Adaptive AI technology aims to provide this flexibility to companies as it is constantly learning and updating their models therefore making companies more resilient to unexpected changes in industry. 

Implementation of adaptive AI technologies is set to increase in 2023 as the technology develops and will greatly improve responses to real world changes as well as broaden decision making processes. 


4. Wireless Value Realisation 

This trend is all about integration of various wireless technologies to create a more reliable and cost efficient tech foundation for businesses [5]. Gartner expects that by 2025, 50% of enterprises will be using networking services that provide value further than communications [6]. 

The development of 5G is transforming how technologies work together to solve problems and improve existing models as it increases speed of connectivity and access to data in real time. As we continue into 2023, it’s expected that the use of wireless technology will go beyond connectivity and offer wider innovative value. 


5. Sustainability 

Green technology has risen to the top of priority lists for many enterprises and many look to develop more sustainable tech frameworks within the business [6]. Consumers are becoming increasingly interested in a company’s environmental and social governance as it becomes a leading factor in consumer decision making. This is pushing companies to revise their energy and material efficiency of IT services. 


Businesses have been using technologies such as AI, automation, advanced analytics and cloud services to reduce their environmental impact as well as provide consumers with the tools to track their efforts towards their sustainability goals. This trend will continue to grow and by 2025, Gartner predicts that 50% of CIOs will have performance metrics tied to their IT sustainability within the organisation [6]. 


If you’re looking for ways to improve your company’s sustainability efforts, have you considered the impact of what having a work phone does for your carbon emissions? 

Devyce can help you to reduce your carbon footprint from phones by providing you two phone numbers on your personal phone so you can eliminate the work phone! Find out more about how Devyce works here

So that rounds up some of the emerging trends in the tech industry for the coming year! Are you as excited as we are for the growth and development of these trends? Head over to our socials to share your thoughts! 


Reference articles: 







How you can leverage technology to reduce pressure on customer support teams

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The demand for customer support has increased greatly over the years, putting pressure on companies to meet consumer demands. However, many businesses struggle to keep up due to lack of resources and evolving landscapes for customer support teams. 

In a survey carried out by Intercom [1], it was found that the top challenges faced by customer support teams are:

  1. Poor workflow efficiency
  2. Attracting and retaining quality staff
  3. Inefficient handling of customer queries

Support teams can leverage technological advances to optimise their way of working in order to adapt to growing demands. Here are a few ways you could utilise tech to alleviate the pressures your customer support teams face:


        1. Use a phone system that supports remote work 

Customer support teams have reduced in size due to the pandemic resulting in increased pressure on staff. Team leads have also faced difficulties attracting and retaining staff due to large scale burnout. 

To overcome this and adapt to the changing landscapes of work, support team leads should look into investing in phone systems that support remote working like Devyce. 

With the Teams Plan on Devyce, you can provide your employees with two numbers on their phones allowing them to work from anywhere meaning employees can prioritise their wellbeing. This will also enable hiring of talent remotely – an attraction point in hiring which could lead to increased retention of staff. 


        2. Use a phone system that facilitates call groups and forwarding

Customer expectations have grown and only 24% of support teams surveyed stated they were confident they could meet them [1]. Often customer queries can’t be answered by the first person they get in contact with. The biggest challenge here is transferring calls to the right person on the team in a timely manner.  

To improve the efficiency of your customer support service, look out for phone systems with features to aid your customer’s journey. For example, on Devyce’s Teams Plan you are able to set up an auto attendant which filters inbound calls to the relevant call groups, streamlining the workflow and minimising wait and transfer times. 

        3. Utilise CRM and analytic software with your phone system

Poor workflow management is a key reason for staff burn out. To optimise, team leads need to regularly revise operations by setting up and tracking call metrics. This is hard to do on traditional phone systems so companies should explore newer phone systems. At Devyce, we offer a Teams Management Portal – a platform to view call analytics, allowing optimisation of workflow to meet goals. 

The Teams Plan also offers integrations with CRM softwares like Hubspot so you can manage your customer’s journeys. Creating an integrated tech stack improves workflow efficiency as it reduces the need for switching between softwares and ensures all team members can quickly access relevant data to handle customer queries. 


Leveraging tech to optimise your support service strategy is the key difference between companies that exceed customer expectations and those that fall behind due to not having the infrastructure to handle the growing demands. Help your team flourish today by embracing innovative advances in technology with Devyce. 





Impact of rising living costs on SMEs

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SME business owners are going through it this year. 

They’ve been hit with various economic factors fueled by the pandemic and the ongoing conflict between Russia and Ukraine. This is leaving a steady trail of small businesses closing down as the pressures they face become insurmountable. 

So exactly what pressures are businesses facing and how can they stay afloat throughout a storm that appears to have no end in sight? We’ve pulled together a few tips for SMEs:


Rise of living costs:

Inflation is forecasted to peak at 13% in Q4 2022 and was at its highest rate since 1982 this July at 10.1% [1]. The soar in living costs has various impacts on SMEs:

  • Decrease in consumption, especially of non-essential products/services 
  • Raises in price of products/services heightens competition possibly leading to lowered customer retention 
  • Overhead expenses to be cut eg. lowered budgets for marketing etc
  • Pressure for increasing employee salaries 

SMEs will need to internally audit and re-calculate their operations and budgets to tackle this. You’d be surprised how many unexpected costs could be cut down with simple solutions. An example of this is telecommunications costs. 

Many businesses still operate their customer support via traditional landline phone systems requiring contracts with carriers. As these contracts come to an end and with inflation at an all-time high, SMEs are faced with big telecommunications bills for the coming years. To cut down on these costs, switching to a VoIP phone system like Devyce will be beneficial.

Devyce is a hybrid phone system that provides two numbers on your phone. This means businesses won’t need to invest in physical landlines or providing handsets to employees while still operating with a reliable phone system. 


Energy crisis:

The price cap of energy costs is set to increase to 80% in October 2022 resulting in an increase of roughly £1600 per year for “typical” consumption levels of energy per household [2]. What does this mean for SMEs?

  • Providers are removing lower cost tariffs 
  • Pressure to reduce essential costs to accommodate which have negative long term effects 
  • Closures of physical locations 

Ways to overcome the spike in energy costs is to invest in sustainability and adopt greener practices. For example, with an abundance of reliable communications tools available such as Devyce, many businesses could look into adopting remote working models to cut down on use of office space. This saves businesses money, reduces impact on the environment due to reduced commuting of employees and use of energy at offices. 

For more sustainable solutions that could save your business on massive energy costs, check out our blog post:

Five unexpected ways businesses can be more sustainable 

Supply chain issues:

The supply chain problem is a cycle of poor management of logistics both internally and externally for businesses. The challenges with supply chain logistics are partly due to less staff resulting from the pandemic and is expected to continue into 2023 [3].


This has resulted in:

  • 79% of SMEs facing increased prices from suppliers over the past 6 months [4]
  • Major delays in exporting of goods leading to long wait times for customers to receive goods, affecting customer experience
  • Exacerbation of inflation leading to increased competition between businesses

What SMEs could do to minimise the effect is firstly to internally audit their processes eg. stock intake and maintenance etc. By optimising these processes, SMEs can mitigate the supply chain challenge by ensuring they can plan well for stock replenishment. Business owners could also look into working with more local suppliers which are more likely to be able to deliver with minimal disruptions. 

The past couple of years have undoubtedly been tough on small businesses. The differences between businesses that are able to continue trading and those that are forced to close are flexible businesses making necessary adaptations to face the piling challenges. Make a smart business decision and find out more about how Devyce could help you cut costs and tackle these challenges here:






Three ways firms can help Black staff thrive beyond Black History Month

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Black History Month may be coming to an end but that doesn’t mean we should table the conversation about supporting black employees within companies. 

There needs to be an ongoing effort by business leaders to improve inclusivity and integration of BAME communities in the workplace. Although much has been done for inclusivity, sadly minority communities still face many challenges with their professional progression after passing the first few hurdles. 

So how can firms build a better environment for black employees to better support them? Here are three things you could implement:


  1. Re-evaluate your protocols and gather feedback
    One of the first things to do is to re-examine your internal procedures and company structures. By analysing the data available to you within your organisation, you can identify the areas of organisational dynamics that need improvement.Research has shown that UK black employees hold only 1.5% of senior roles, which has only increased 0.1% since 2014 [1]. This reveals a deep-rooted organisational problem that generates barriers affecting progression of BAME communities.

    Although many companies may argue that the opportunities for senior roles for BAME employees exist but there aren’t enough BAME employees to be considered, this highlights a bigger problem faced by minority communities in workplaces.
    Surveys have revealed that 46% of black employees plan to leave their workplaces due to negative experiences with workplace culture and racism in the UK [2]. This coupled with the systemic barriers to their progression makes it extremely difficult for representation of BAME in leadership to improve.
    Therefore, it’s important to create a systematic and continuous method of gathering feedback from your minority employees in order to learn and build better working experiences.

  2.  Encourage difficult conversations and educate within your organisation
    While data is important to power better decision making, it’s also important to have those necessary and sometimes difficult conversations within your company.In the post pandemic world where we are adopting an “everything back to business” mindset, it can be easy to sweep certain problems under the rug as we focus our efforts on recovering industries. However, in order to create positive change, the conversations surrounding inequality still need to be encouraged – and regularly.

    For example, conversations about the gender pay gap need to also address the extremely low percentage of less than 0.1% of black women being top earners in the UK [3]. While the gender pay gap is a different challenge in the workplace, we cannot neglect the role that race has in it as well.

    By regularly having such conversations, employees within firms can better learn and understand the workplace experiences of BAME communities and empower introspection within your firm that leads to positive changes.

  3. Lead consciously with purpose and build trust
    Building a workplace culture that supports black employees may arguably be redundant without trust in the leadership.You could be creating an outstanding structure within your organisation that supports growth of BAME employees but if they don’t believe you have their best interests as a priority, you will likely still see poor retention of minority employees.

    A culture of trust is largely built around the credibility of leadership, an atmosphere of fairness and demonstrating a high level of respect for all employees. It is important that those in leadership positions have contact with minority employees and seek to understand their experiences within the workplace.

    Although we often blame the “system” for inequalities and leaders are responsible for changing it, they must remember that they are also part of the system and therefore will be doing or not doing things that hold minority communities back.

    Speaking to BAME employees and asking simple questions like “how could I support you?” or “do you feel there is anything I may be doing unintentionally that is blocking you?” is powerful in getting the insight necessary to create change. It can also help facilitate more conversations in the workplace around inequality. 

    These recommendations will not be the definitive driving force for positive change however it is a good starting point for firms to improve. Companies will need to be consistent in their efforts beyond Black History Month and continuously learn and adapt their approaches in order to move towards creating workplaces where employees are valued and treated fairly.





The Most Important Things Start-Ups Should Invest in Early

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When starting a business, you’ll undoubtedly have a million things to do, whether it be product development or fundraising. So, what do business owners need to prioritise for maximal growth? Truth is, there isn’t one area that should be prioritised more than another. This means it can get difficult to manage if internal processes aren’t optimised. 


Around 20% of businesses are dissolved in the first year according to research carried out by Fundsquire [1]. The reasons for startup failure could be one of many including: getting outcompeted, hiring the wrong people or burnout. 

To help better manage your business and avoid startup failure, owners should look to invest early into these things:


  1. Scalable Tech Solutions 

Whether it be long processes like data logging or physical equipment like work phones, there are almost definitely tech alternatives available that will make your life easier as a business owner. 

An example is Devyce – a modern business phone system.We provide you with two numbers on your phone through an app so you can affordably make business calls without having to commit to a lengthy contract with a phone provider. 

Devyce also offers a Teams Plan to provide your employees with business numbers and you have access to a Teams Management Portal where you can view call analytics and manage employee inbound/outbound calls. The Teams plan is scalable to your business needs and growth so it will save you money in the long run, allowing you to allocate more budgets to other departments such as Marketing. 


Check out our Teams Plan for your business here: 


  1. Marketing

So, getting Devyce has saved you a lot of money on the telecommunications side. Now what do you invest in? Marketing! 

Many businesses underrate the importance of marketing, especially in the early stages. An important component of marketing is customer relationship management. While many businesses’ marketing efforts are directed towards top of the funnel objectives and getting those sales, the actual relationship a business has with its customers is widely neglected. 

It can get difficult to stay on top of all your customers’ journeys without a system to collate all the information. To ensure you foster and maintain beneficial relationships with your customers, business owners should look to utilise CRM platforms like Hubspot. This will encourage more positive reviews to be generated for your business, further helping as 90% of consumers rely on reviews when making a purchase decision [2].  

You can also integrate your CRM system with Devyce to keep track of your client calls and the follow up! 


  1. Your Team

The people you choose to work with can be the make-or-break factor for your business. It’s important that you take the time to hire the right people to deliver on your long-term business goals. Not only will you need to hire the right people, but you will also need to invest time into their development as your business grows. 

However, the pandemic has changed the way we work, and many businesses need to hire remotely. This has many advantages for business owners including saving money due to lack of need for office space. Although, it can be challenging as business owners will need to find ways to seamlessly integrate new hires into the company from afar. 

Here’s how Devyce can help; our plans are easy to sign up to and within minutes you can assign business numbers to your employees. With Devyce your employees can work from anywhere in the world and the app is easily accessible on any smartphone – just download it from your app store! 


Find out how else your business can benefit from switching to Devyce here.