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Category: Digital Transformation

The Essential Guide To Voip Systems For Small Businesses

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The ultimate guide to setting up your team with the best VoIP phone system to enhance your small business!

What Is A Voip Phone System?

VoIP phone systems are the new age landlines. Voice over Internet Protocol (VoIP) does as it says, uses the internet to make and receive calls completely wirelessly. VoIP systems digitise calls and texts and send them through internet lines, rather than ordinary landlines. VoIP has been around for a while, but is becoming more and more popular as it is evolving to be quicker, cheaper and more efficient. Many businesses and households already use VoIP systems for their communications, a seemingly clever move as landlines are slowly becoming obsolete.

 

How Do You Use A Voip Phone System?

 

VoIP systems work over the internet, but what does that mean?

Well, in the simplest of explanations, VoIP systems digitise your voice into online data and send it to your phone provider via the internet, which is then passed on to the receiver. VoIP phone systems rely on high speed internet to make and receive communications; this means you can make calls with a VoIP system on a computer, a mobile phone or a VoIP adapter.

 

Why Should You Use A Voip Phone System For Your Small Business?

Having a digital communication system for your team is the new trend in business. Giving employees a second phone number for work, all on the same system, instead of a second mobile phone or office phone, benefits the business and the employee, allowing companies to maintain professionalism and employees to stay connected no matter where they are.

Features included with VoIP systems include:

✅ Virtual receptionist

✅ Call forwarding

✅ Voicemail transcription

✅ Do Not Disturb button

✅ Conference call

✅ Call recording

✅ Call logs

✅ On-hold music

Cost efficient
Perhaps the best advantage of the VoIP phone system is the price. Most VoIP providers charge a monthly fee, based on how many users are on it rather than how many minutes are used; meaning you can have unlimited calls for a lower price. For example, most VoIP providers will charge around £20-30 a month, whereas landlines will charge around £50-75 a month.

Easy Setup
Setting up a second phone number on your personal phone is easy as pie. Most VoIP systems work through a phone app and can be downloaded and running within minutes with a smartphone. No need to spend extra hours installing complicated technology.

Professionalism
Having a second phone number allows you to stay connected with colleagues, clients and customers while still maintaining professionalism. Whether you are part of, or running, a small business, or working for yourself, or as a freelancer, having a professional phone number can go a long way in gaining customers’ trust and confidence in you and your business. Giving out your personal number is not only ideal for you, but also perhaps not comfortable for the customer. Virtual phone numbers allow you to have an online landline number, if you chose, for your business to maintain professionalism and privacy.

Enhances Communication
Despite more people than ever working from home, business communication cannot stop; it can be difficult to stay in touch from home with colleagues and clients.

A virtual number makes you accessible wherever you are, enhancing team collaboration by making it easy and simple to send and receive messages and important information, no matter if a team member is in the office, at home or the other side of the world. Having a solid communication system that supports your employees’ lifestyle of remote working, for example, can build morale and keep them motivated despite communication limits created by the pandemic.

Call from anywhere
Remote and hybrid working is the new normal since the pandemic. VoIP phone systems support the remote and hybrid work model, as it allows employees to communicate from wherever they are, whether it is at home, at work or on the other side of the world.

Scalability
With a cloud-based phone system you can add or remove phone lines for new or leaving employees. As your business grows, your phone system can too, without any stress or hassle.

Better Customer Support
Being able to contact customer support in case of an emergency is essential when running a small business. If your phone lines are down, it can negatively affect the accessibility of your business and leave customers stranded and unhappy with your service. Most VoIP service providers maintain direct contact with you and your company, so that if you have any issues they are available straight away to fix your problem; you won’t have to wait hours or days to get a reply from a big corporation that owns your landline.

Simple Equipment
VoIP being a cloud based service not only provides better quality and service, it also presents a more practical solution for small businesses. To use a VoIP phone system you don’t need any extra equipment or IT specialists to install and manage it, which not only makes life easier for you but also saves time and money for your business

 

Which Is The Best Voip Phone System For Small Businesses?

There are many VoIP phone systems on offer to small businesses, you’ll want to get the best one for the best price. The good thing about VoIP phone systems is that all you need is high quality internet connection, a router and a modem, all which businesses have anyway, to get started. The big question is which provider to go with.

Devyce is a VoIP service that specialises in fitting the needs of a small business. We know what a small business needs in terms of communication, and Devyce deliver. Devyce offer a special Teams Package tailored to small businesses at only £15.99 a month per user. With Devyce, the account manager has access to our Portal, which provides instant number allocation and deallocation, call forwarding, call recording, full call reporting and analytics and CRM integration. You can give your employees a new number, or bring their number to Devyce by porting. Devyce provides an easy, cheap and efficient VoIP phone system that optimises your small businesses communication and, with customer support available 24/7, supports you every step of the way.

 

Step By Step Guide

An easy guide on how to get Devyce for your team:

1️⃣Purchase Your Team Devyce Plan Here: https://devyce.com/pricing/

2️⃣Log In To Your Devyce Account And Access The Portal Here: https://login.devyce.io/u/login?state=hKFo2SBKMW8tSk1pd0dUd2NHSXoxN3FJZ3NNb29LdnE2Ukdtd6Fur3VuaXZlcnNhbC1sb2dpbqN0aWTZIEMwLWFWNGM4YUVsVS0tejZNRGgwbzJwLWZaNldKUHo5o2NpZNkgN0NxRk41bDlWV3FSalR6UXE2MHdOaWdJV1NGTjdTMGg 

3️⃣Add Amount of Numbers Needed

4️⃣Allocate Numbers To Employees

5️⃣Employees Download Devyce App

6️⃣ Monitor Team Communication via The Portal

 

Sources

https://www.grammarly.com/business/learn/digital-communication-strategies/?&utm_source=google&utm_medium=cpc&utm_campaign=search1gbnbstyleguidedsa&utm_targetid=dsa-1296364243343&gclid=CjwKCAjw8sCRBhA6EiwA6_IF4XLPe0nJsgPPCguig9KGXqbwu-Xfj7R7pyul_Fia3eBvqjZ2TMYN4hoC7hMQAvD_BwE&gclsrc=aw.ds

https://www.ukpostbox.com/blog/how-to-digitise-your-business-comms

https://www.businessnewsdaily.com/8955-virtual-phone-numbers.html

https://www.wpbeginner.com/beginners-guide/beginners-guide-what-is-voip-and-how-does-it-work-explained/

https://www.business.com/articles/voip/

https://www.broadbandchoices.co.uk/guides/internet/internet-phone-voip-offers

https://www.businessnewsdaily.com/8924-voip-for-business.html

https://fitsmallbusiness.com/voip-vs-landline/

Five Digital Trends to Watch in 2022

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Keen to know what digital trends await us in 2022?

Look no further… Here are the top five digital trends to look out for in 2022!

The Digital Transformation

2020 was the year the world stood still, the pandemic forced the world to lockdown, keeping people indoors and focused on survival. 2021, however, was a year of transformation; according to research done by The McKinsey Global Institute, people, businesses and society as a whole, transformed entirely, not just surviving the present, but anticipating and enhancing the future.

The pandemic has forced the world to adapt to a ‘new normal’, in which we rely on technology to work, connect with family and keep up with news. The digital world is constantly growing and adapting to make our lives easier; here are the top digital trends to watch out for in 2022.

1. The Metaverse

In October 2021, Mark Zuckerberg announced the new name of Facebook, ‘Meta’. Indicating a transformation into the ‘metaverse’, a virtual reality space in which users can live and interact with other users in a completely virtual landscape, essentially a fictional world.

This new trend in technology opens the doors wide open to endless possibilities of virtual and augmented reality, which many of us are unfamiliar with. This shared ‘virtual world’ can be reached by using VR headsets, AR glasses and smartphone applications.

People are already predicting that 2022 will be the year of the Metaverse. Not only will it be a space for users and gamers to live and play, but also holds the possibility of becoming a space in which brands can market themselves and create brand awareness.

Perhaps the Metaverse will be the new way we consume content, shop and live; one cannot be certain of the direction it will go, however, it is definitely a top trend to watch in 2022.

 2. NFTs

The digital economy is not a new concept, as cryptocurrency is widely used across the world, with currencies like Bitcoin or Litecoin. Cryptocurrency is any form of currency that exists online, in the virtual space, that uses cryptography to complete transactions.

The new cryptocurrency to watch in 2022, however, is NFTs (Non-Fungible Token). NFTs are the digital equivalent of non-fungibles, such as any singular digital asset, like a GIF, meme or digital artwork. NFTs can be bought and sold just like any other cryptocurrencies, used to buy both physical and digital things.

2021 saw a boom in NFT sales, hitting nearly three billion dollars in sales in the first six months. However, many tech companies have stated that NFTs are underused in the digital world, particularly in the gaming industry.

Jessica Rovello, the CEO of Arkadium, claims that gaming platforms, such as Ubisoft, should embrace the untapped market of NFTs. Rovello argues that 2022 will be the year the value of NFTs will truly be understood and take off.

The avenues for NFTs are limitless, starting with gaming, there are no restrictions on where they can take us. The Frankfurt School Blockchain Centre, for example, has predicted a market of roughly £1.1 trillion for tokenized assets, in industries beyond gaming, such as real estate, business and retail.

3. Connection

The rise in these major digital developments place more pressure on connection across the world. Digital trends rely on a faster connection, something that cannot be compromised in 2022.

5G and WiFi 6, according to Jerry Paradise, who works at Lenovo, is the future of high speed connection, also ensuring internet safety and reliability.

Some of us may already have noticed 5G popping up on our phones, however, it is not the mainstream. But, in 2022, we can expect 5G to become the standard for our phones. By 2030, it is predicted that, according to Statista, 5G technology will be marketed in the billions. 2022 is the time to embrace 5G connection, bringing you faster internet, faster data transfer and less delay.

4. Social focus on Mental Health and Digital Burnout

As the digital space grows, as does the pressure to stay digitally present and relevant. 2020 and 2021 have been years of ongoing lockdowns, forcing us to spend more time online, and constantly supply new content, resulting in digital burnout.

Vibely, a new social platform, reported that 90% of creators subscribed felt the effects of burnt out, significantly so that 71% thought about deleting their social media completely.

In 2022, we will see a continuation of a trend seen in 2021, in which content creators and brands on social media pay attention to self-care and the importance of setting digital boundaries. There is no doubt that a big digital trend of 2022 will be reassessing our relationship with social media and how to navigate healthier practices within the digital world.

For example, we have already seen Instagram testing out a new feature, called ‘Take a Break’; that has been trialled in the US, UK, Ireland, Canada, Australia and New Zealand. The ‘Take a Break’ initiative is a feature that gives users a reminder to have a break from using the app, for periods of time they chose; this will also be paired with tips from Instagram on what you can do during the break to increase your mental health.

It is certainly an interesting feature and, perhaps, the beginning of a new, healthier way we interact with technology.

Read more about burn out, and practices to avoid it, here: https://devyce.com/2022/02/09/how-to-keep-your-work-and-personal-life-separate/

 

5. VoIP systems

There is no doubt that the digital world has expanded and will continue to do so in 2022. The mobility of digital technology has greatly transformed the way we use our phones, tablets and computers, in our work and personal lives; technology is not limited to one single use, you can use your TV to make calls, and your phone to watch TV.

For businesses, big and small, digital mobility has allowed companies to optimise efficiency and productivity, particularly through communications. Not only can colleagues communicate more effectively, but teams can serve customers or clients to their best ability. Spending on communication is predicted to reach a new high in 2022, as the demand for effective and wireless communication solutions continues to grow. Business Wire, in 2020, reported that the VoIP market is predicted to grow to $183.7 billion by 2027, (roughly 137 billion pounds).

Businesses are switching to VoIP systems simply because of the digital benefits they offer. VoIP systems support the digital transformation and trends of recent years, with features such as AI for customer service, virtual receptionists, call forwarding and call recording.

Also, landlines are becoming more and more obsolete over the last ten years, giving rise to VoIP systems in the home, not only in businesses. VoIP systems are definitely a trend to watch in 2022 and beyond.

Explore Devyce’s plans here to get started using a VoIP system for personal or work use: https://devyce.com/pricing/

Sources
https://whatsnewinpublishing.com/6-big-digital-trends-to-watch-in-2022/
https://bigthink.com/the-present/digital-trends-2022/
https://later.com/blog/social-media-trends/
https://saucelabs.com/blog/2022-is-coming-eight-mobile-app-development-trends-to-look-for
https://financesonline.com/voip-trends/
https://www.exchangewire.com/blog/2022/01/14/predictions-2022-next-wave-blockchain-the-metaverse-and-more/

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