Category: eSIM

10 Reasons Why Customers Choose Devyce

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What are the reasons our customers choose Devyce you ask? 

Here are the top ten reasons why our happy customers chose us and what you could benefit from by switching to Devyce for your small business:

  • Improve efficiency

We know the feelings. Carrying around two phones can get frustrating. Then getting confused which phone to use for a call and accidentally using your personal phone to call a client. Also feeling irritated from having to switch between Apple and Android systems if your work phone is not a system you are particularly used to. So inefficient right?

Devyce solves this problem by providing you two numbers on your phone. 

Your Devyce phone number is stored in the cloud and phone calls/texts are sent over the internet instead of traditional phone lines which means you can have an additional operating number on your phone.

  • Save money with affordable pricing

We help our customers cut down on a costly business expense by removing the need for a work phone. With Devyce, you don’t need to sign up for expensive handsets and contracts for your employees as they can bring their own device. 

Our pricing plans (hyperlink to price page) are simple, affordable and transparent. No hidden fees, no lengthy contracts that are hard to get out of and an easy sign-up process. Within minutes you’d have an operating UK number ready. Save time and money for your business so you can focus on the more important things. 

  • Improve Sustainability

While saving money and time for your business, why not contribute to saving the planet as well? Deloitte global predicts that around 146 million tonnes of CO2 or equivalent emissions will be generated from smartphones in 2022 and 83% of these emissions comes from the manufacturing, shipping and first year usage [1]. 

It’s estimated that 910kg of CO2 is generated per employee working in offices each year [2] and the use of a work phone contributes to this figure. Using Devyce decreases your yearly in office carbon footprint, helping to promote more sustainable practices within SMEs.

  • Fast and reliable

Our customers are always able to receive those essential business calls wherever they are. 

Devyce works by facilitating calls and texts over the internet. This means all you need is a strong internet connection either over wifi or 4G/5G. 

Advancements in internet access technology means staying connected wherever you are, has become increasingly easy. You’ll rarely have to worry about downtime which can happen more often with traditional phone line services. Never miss business calls again with Devyce. 

  • Improve work life balance

It can be difficult to switch off from the workday when your work phone is still pinging or maybe even still getting calls. Many people find it hard to resist looking at their work phone out of work hours “just in case” there is something important that has popped up. From there it can be easy to fall into the rabbit hole of responding to work notifications well past business hours. 

Devyce have helped our customers improve their work life balance with a single button. We have a handy ‘Do Not Disturb’ feature where you can set the business hours after which you won’t receive notifications. 

  • Work from anywhere 

Take your Devyce anywhere… and we mean, anywhere in the world. Over 50% of our customers currently use Devyce abroad. Whether you are travelling for business or working remotely abroad, you can keep your UK phone number operating from there while also saving your business money on roaming costs. 

If you have a phone number attached to your business that you’d like to keep using while abroad, you can easily port your number to us (if you need help with this, contact us here: All of this means you can facilitate remote working for your business and even hire globally, further saving you money from lack of need for office space. 

  • Easily manage your teams

It can be tricky to stay on top of your team’s client call activity with a remote or hybrid based working model. For rapidly growing businesses, you might also struggle with managing a fast-growing team. Devyce makes this easier by providing team leaders with access to a Team’s Management Portal on our Teams Plan (hyperlink to pricing page)

From the portal you can quickly allocate/de-allocate numbers and create call forwarding pathways or groups within your team. This means you can easily keep numbers operating while an employee is away and quickly route client calls to the right person, allowing you to create a seamless customer service experience for your business. 

  • Monitor the performance of your calls

Get access to a variety of key metrics like in/outbound call durations to monitor your performance as well as analysis tools. These can be easily navigated on the Team’s Management Portal and allows you to keep track of how well your business calls are performing, optimise your calls to drive KPIs and achieve those all-important business goals. 

  • Streamline your customer relationship management

Ensure that all your customers are taken care of by integrating a CRM platform like Hubspot with the Devyce Team’s Management Portal. This allows you to stay on top of individual customer queries and makes sure you never miss business calls. It also allows your team to have access to customer query logs so that any member of your team can quickly provide help. Streamlining your customer support flow is crucial to any growing business and Devyce helps you take that extra step for your customers. 

  • Flexible scalability

Whether you are growing or taking a step back before the next stage in your business, you can easily activate/deactivate numbers on your network to grow (or downsize) your Teams Plan. Our affordable price point also makes it easy for you to scale the usage to your businesses’ needs whether you are just starting out or already a medium sized enterprise, Devyce is flexible. 

To quote The Sound of Music: 🎵These are a few of (ours & our customers’) favourite things about Devyce. Our customers have thrived from using Devyce and we’re pretty sure your business will benefit too 😉 

If these 10 reasons aren’t quite enough to convince you yet and would prefer to see Devyce in action before you commit, that’s no problem! It’s super easy to book a demo with us here 





What is an eSIM?

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What is an eSim?

eSim stands for Embedded Subscriber Identity Module. Unlike the traditional phone SIM an eSim is built into the phone and cannot be removed.

eSims are quickly growing in popularity, as an easier, newer and more reliable technology than SIMs. eSim technology means you don’t have to buy a new SIM if you switch network providers or phones; you can easily switch providers and have multiple accounts on my phone, and switch between them with ease.

The future of smartphone technology means you do not need to limit yourself to one account, one number and one network on your phone.

How Does An eSim Work?

eSims are not quite ready to entirely replace physical SIMs; most people use eSims as a second SIM to hold a second number on their phone, for work or for travel. However, a future where plastic SIMs are obsolete is not far off, and would cut down hugely on e-waste.

To get an eSim on your phone is actually very simple, as scary as it may sound. If it is not physically embedded into your phone, you can use a QR code, like you use to view a menu at a restaurant, to download the eSim into your phone.

If you use an iPhone, simply follow these steps:

  1. Open Settings, navigate to Cellular
  2. Click “Add Cellular Plan”
  3. Scan the QR code provider by your eSim carrier

If you have an Android phone, follow these steps:

  1. Open Settings, navigate to Network and Internet
  2. Click the +
  3. Click “Don’t have a SIM card”
  4. Scan the QR code provider by your eSim carrier
  5. Click “Activate”

Will My Phone Work With An eSim?

Most modern smartphones are eSim compatible. Laptops or tablets with data connection can also be used with eSims.

Smartphone models that can be used with eSims are:

✅ Apple (iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13 mini, iPhone 13, iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12 mini, iPhone 12, iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS, iPhone XS Max, iPhone XR, iPhone SE, iPad Pro, iPad Air, iPad, iPad mini)

✅ Samsung (Samsung Galaxy Fold, Samsung Galaxy Note20, Samsung Galaxy Note20 Ultra, Samsung Galaxy S22, Samsung Galaxy S22+, Samsung Galaxy S22 Ultra, Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy S20, Samsung Galaxy S20+, Samsung Galaxy S20 Ultra, Samsung Galaxy Z Flip, Samsung Galaxy Z Fold 2, Samsung Galaxy Z Fold 3 5G, Samsung Galaxy Z Flip 3 5G Fold, Samsung Galaxy Z Flip 3 5G)

✅ Google (Google Pixel 6 Pro, Google Pixel 6, Google Pixel 5, Google Pixel 4, Google Pixel 4a, Google Pixel 4 XL, Google Pixel 3, Google Pixel 3 XL, Google Pixel 3a, Google Pixel 3a XL)

✅ Huawei (Huawei P40, Huawei P40 Pro, Huawei Mate 40 Pro)

Research conducted in July 2020 by ABI Research estimated that, by 2025, around 781 million eSim-enabled phones will be circulating.

Why Should I Use An eSim?

The basic advantage of an eSim is that if you want to change network provider, data or phone plan, you can do so without making any stops to the shops or physical changes to your phone; you can make these changes while on the move.

This is ideal for the frequent traveller, or someone wanting to separate their work and personal lines on one phone. You can switch lines on and off depending on where you are and which line you need for what.

Here is a closer look at the pros and cons of having an eSIM:

Advantages of an eSim

  • Flexibility

eSims are built for the customer’s convenience. They can give the user much more flexibility when it comes to managing different carrier plans. Smartphones with an eSim either embedded or downloaded into their system let you add a second network, plan or line. Meaning you can have a separate line for work or travel that is specifically catered to your personal use, and an eSim lets you change providers simply by clicking a button.

  • Multiple Lines

If you don’t want to have two phones, one for work and one for personal use, for example, an eSIM is a great solution. You can add up to five eSims on one phone, and receive calls and texts from as many numbers at the same time while also having the option to use each line for specific use.

This is a great solution to e-waste, as many businesses give out work phones that eventually end up in a landfill. eSims are the next environmentally conscious and technologically advanced step.

  • Better Design

Without the need for a physical SIM slot, not only can smartphones be built smaller, but they can also be built smarter, for example waterproof and more dust resistant, made to last longer.

eSim smartphones are more resilient and convenient for designers and customers.

  • No Roaming Charges

When you have the freedom and ability to switch lines on one phone, it also means you can avoid paying roaming charges abroad. If you are a frequent traveller, a British expat or just a holiday goer, you can use a separate number while abroad to avoid paying roaming fees, which you would have to pay using your normal UK number.

For example, you could disable your UK number and use your Devyce number with an eSIM with data while abroad to stay connected but not pay extortionate amounts.

  • Easy Activation

Activating an eSim requires none of the bother of inserting a physical SIM, handling the tiny chip and unlocking the miniscule holder, requiring the steady hand of an expert.

Also, when using a new physical SIM, it can often take up to 24 hours to activate. eSims get you connected in up to 15 minutes.

Disadvantages of an eSIM

  • Changing devices

As easy as it is to switch network providers, lines and so on, it is less easy to switch over from an old device to a new one with an eSIM. With constant updates on smartphones, many of us upgrade our phones every couple of years, and it is easy to transfer all the information from one phone to another with a physical SIM that holds it all.

However, in an ever increasingly wireless world, many of us store our information, contacts and photos on the cloud, which makes it easy to move information from one phone to another, regardless of what type of SIM you have.

  • Privacy

Your data, overall, is more safe with an eSIM, as there is not a physical copy of your information that can be stolen and downloaded. Yet, there is a risk in keeping anything on the internet, as it can be vulnerable to hackers. But, then again, this is the same with anything wireless, most of our lives are downloadable on the internet and it is up to us to install and manage privacy tools to protect our data.

Devyce is introducing eSIMs with UK data to our Xpatfone customers, for British travellers and expats abroad. Subscribe to Xpatone here: and be the first to know when UK data is available!