This month’s updates are all about making your calls clearer, your selling sharper, and your support faster than ever. You can now report issues directly from your calls, explore fresh how-to articles in our ever-growing knowledge base, and enjoy clearer conversations with built-in noise suppression.We’ve also rolled out a refreshed Devyce interface — now sleeker, more intuitive, and designed to help you get things done faster.

Here’s what’s new

Noise suppression

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Say goodbye to barking dogs, clacking keyboards, and coffee machines. With noise cancelling, unwanted sounds should be reduced, but BVC (Background Voice Cancellation) goes further, isolating your voice for crystal-clear calls. Perfect for contact centres, or busy home offices!

Find out more‍

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Call reporting

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With our new Call Report feature in the Softphone, you can quickly capture technical issues right after a call ends. Simply flag the problem, and all the relevant call details are automatically recorded for you.

This feature doesn’t directly notify our support team. Instead, it acts as a smart triage tool, giving you everything you need in one place so you can easily report the issue when you’re ready - without the usual back and forth to gather call details.

The result = Faster, more efficient support interactions. Complete information from the start, helping issues get understood and resolved sooner, so you can get back to smooth, uninterrupted Devyce calls.

Find out more

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Knowledge Base

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Our Knowledge Base is your go-to resource for up-to-date “how-to” guides, tips, and step-by-step instructions. We continuously update it with new content to ensure you have access to the latest processes, solutions, and best practices. Whether you’re troubleshooting an issue, learning a new skill, or looking for quick guidance, our Knowledge Base is here to keep you informed and empowered.

Find out more

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Our new UI

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We’re continuing to upgrade the Devyce Softphone to make it faster, cleaner, and more intuitive to use. A refreshed UI now includes clear, collapsible dividers that separate your call summary from follow-up actions keeping everything organised and distraction-free. Draft SMS messages and AI-powered email follow-ups are now easier to access, helping you act instantly after every call.

Try it out

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We’re here to help

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Please let our team know if you have any questions or comments. We always try to work on your feedback as quickly as possible.

Contact Us

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