Behind every great VoIP platform is an even greater support team!
January 7, 2026
This past year we’ve made some important improvements to how we support our customers beyond go-live, with a real focus on stronger aftercare for our users.
At Devyce our support team is dedicated to keeping your comms running smoothly. We’ve streamlined how issues are raised, whether that’s via our support email or directly within our softphone, allowing users to flag issues without disrupting their workflow.
We’ve also enhanced our VoIP aftercare through:
- Dedicated customer account teams providing check-ins and account reviews
- Ongoing reviews of tickets, feature requests, call usage and system performance
- A regularly updated knowledge base covering best practice, new features and troubleshooting
- Clear internal processes to quickly identify call-related technical issues versus feature requests
Customer feedback is central to how we improve. From feature requests to beta testing new releases, our customers help shape a platform that’s built for real-world communication needs.
Huge credit to our support team for the expertise and care they bring every day.
Aftercare isn’t an extra - it’s how we help our customers get the most out of their VoIP solution.
Bring on 2026, and continued consistent improvement and growth within our aftercare teams.
