We’re always working to improve the Devyce experience and help teams work smarter, faster, and more efficiently. This month, we’re excited to introduce a range of powerful new features, including User Groups for smarter team management, Holiday Scheduling for hassle-free out-of-office planning, AI Summary Translations for international teams, and live Dashboards to keep your business connected to real-time call activity.

Here’s what’s new

AI summary translation

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Global teams just got more aligned. Devyce can now automatically detect the language spoken on calls and generate summaries to match. Need consistency for your CRM? You can also set summaries to always be created in a fixed language, making reporting, collaboration, and customer records seamless across international teams.

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User groups

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Organise teams your way with Devyce User Groups. Create clear organisation charts, set permission levels, and control access to stats and data - so team members only see information relevant to their role and team. Perfect for keeping reporting focused, secure, and easy to manage at scale.

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Holiday scheduling

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Plan ahead for Easter, Christmas, and other holidays with automated holiday scheduling. Override your normal working hours in advance, set a custom voicemail or text-to-speech message, and keep callers informed-without needing to log in on the day. Less admin, more time to enjoy the holiday!

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Dashboards

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Dashboards are now available for display on office screens and TVs, bringing live call activity into full view. Track leaderboards, monitor key call metrics, and keep your team aligned with real-time insights and performance updates throughout the day.

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We’re here to help

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Please let our team know if you have any questions or comments. We always try to work on your feedback as quickly as possible.

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