Privacy Policy

Devyce Limited

Android and iOS app privacy policies

Last updated: [30 April, 2024]

Thank you for using the Devyce app. This website is provided by Devyce Ltd. We are the controller  of  your  personal  data  collected  through  our  website  and  through  the  use  of  the Devyce App and any numbers associated with it, for the purpose of data protection law, unless indicated otherwise.

The term ‘Devyce Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Devyce Ltd, 61 Broxash Road, London. Our company registration number is 12404413. The term ‘you’ refers to the user or viewer of our website or app.

Summary
We collect and use the following personal information, and share it as follows:

• If you give us permission to use your phone’s phone book / contacts, we will use the phone numbers of contacts you call or message in order to place or send those calls and messages, similarly to your phone’s own phone app. We will only use your phone contacts if you give us permission to do so, although we are obliged to store call and message records by law. We do not upload other information about your contacts, nor do we bulk upload phone numbers, or process them in any way other than for these purposes. You can revoke our access to your contacts list at any time.
• When you place any call, we share the phone number you have dialled with our service providers, as well as your Devyce number. This is order to make the phone call. Similarly, if you send an SMS then we will share the number. We are required by law to store this information in order to respond to requests from law enforcement. Our service providers may also be required to store the information by law, and you should note in particular that if you call an overseas number, that multiple parties may be required to store this data as the call is routed.
• When you add contacts directly to the Devyce app, they are stored on our servers. We do not process these contacts further. If you do not want your contacts to be stored like this, you should use your phone’s contacts app only. This is so that we can provide you with a service.
• When you send a text message, the content of the message is shared with the recipient and stored on our servers. This is so that you can restore your message history on a new handset, and so that we can provide you with a service. Although we do not view the content of your message, our third party providers may do so in limited circumstances in order to prevent crime.
• We may automatically or semi-automatically scan messages to detect violations of our terms of service, such as spamming – which might involve sending the same message to multiple recipients in quick succession. If this requires human intervention, it will be done anonymously, without your phone number associated with the messages. This is to protect our legitimate interests.

Non-Personal Information

When you use our app, we and some third party providers may work with and collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

Personal Information – GDPR

We collect personal information when you register with us through or when you communicate with  us,  including  the  names,  addresses  and  other  contact  details  of  yourself  and  of  your company, information about your function and your company’s business, communication data, and  other  information  related  to  our  business  with  your  company.  You  are  not  under  an obligation  to  provide  personal  data,  but  if  you  do  not  then  we  might  not  enter  into  an agreement  with  you  and/or  may  not  be  able  to  provide  certain  services.  We  may  use  your personal information consistent with this policy and with applicable laws. In particular, we may use it for the following purposes:

1. to prepare and enter into or to perform an agreement with you or your company,
2. to comply  with  our  legal  obligations,  including  to  respond  to  requests  of  government agencies as required by applicable laws, court orders, or government regulations,
3. for our legitimate interests, including to market our services and services provided by us or our affiliates to you (subject to your right to opt out from promotional messages at any time),  for  internal  administrative  purposes,  for  security  purposes,  as  needed  for corporate  audits  or  to  investigate  or  respond  to  a  complaint  or  security  threat,  to prevent fraud and the abuse of free trials, and in connection with the sale, assignment or other transfer of business.

Specifically, but not necessarily exhaustively

We  will  collect  and  store  some  personal  and  communications  data  in  order  to  perform  our contract  with  you.  This  data  will  include  the  contents  of  messages  both  sent  and  received, recipients,  any  “Devyce”  contacts  that  you  add,  call  metadata,  call  quality  information,  and voicemails  left  by  third  parties.  We  store  this  data  on  our  servers,  encrypted  at  rest  and  in transit, in order that it can be displayed to you in the Devyce app.

Our  mobile  network  operator  partner,  Stour  Marine,  may  also  store and view some  call and  message metadata as required by law, as well as the content of SMS messages in order to detect fraud.

If you give us permission to do so from within the app, we use information from your phone contacts to provide you with caller ID functionality. This information remains on  your phone, and is not transmitted to the Devyce servers, with the exception of the contact’s phone number, if you choose to place a call or send an SMS, when it is obviously and necessarily sent to our servers in order to process that request.

We  perform  limited  processing on  your  personal  data in  line with  our legitimate  interests,  in order to effectively run our business. This includes the automated processing of SMS messages that may include an activation code for users in any free trial.

We may use other personal information when you consent to such use. We will retain personal information for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law.  We may share your personal information with government authorities and with our affiliates, as required for the purposes set out above, and with service providers that help us with these purposes. These providers may only process your personal information in accordance with the current GDPR law. If you wish to obtain a copy of such contracts, please contact us at the address [email protected]

You have the right, in accordance with applicable law, to request access to your personal data, obtain  rectification  or  erasure,  as applicable,  and  to  ask for  a  copy of  some  of  your  personal data. Where processing is based on your consent, you may withdraw your consent at any time. If you wish to use one of these rights please contact us at the address indicated above. You may also lodge a complaint with the competent supervisory authority.

If you are a Devyce Teams user, your employer or account administrator is a controller of your personal data. We act as processor, acting on their behalf to provide analytic data where you could  be  personally  identifiable.  We  act  as  a  co-controller  when  we  store  communications information as required by law.