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Tag: phone system for small businesses

The Most Important Things Start-Ups Should Invest in Early

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When starting a business, you’ll undoubtedly have a million things to do, whether it be product development or fundraising. So, what do business owners need to prioritise for maximal growth? Truth is, there isn’t one area that should be prioritised more than another. This means it can get difficult to manage if internal processes aren’t optimised. 

 

Around 20% of businesses are dissolved in the first year according to research carried out by Fundsquire [1]. The reasons for startup failure could be one of many including: getting outcompeted, hiring the wrong people or burnout. 

To help better manage your business and avoid startup failure, owners should look to invest early into these things:

 

  1. Scalable Tech Solutions 

Whether it be long processes like data logging or physical equipment like work phones, there are almost definitely tech alternatives available that will make your life easier as a business owner. 

An example is Devyce – a modern business phone system.We provide you with two numbers on your phone through an app so you can affordably make business calls without having to commit to a lengthy contract with a phone provider. 

Devyce also offers a Teams Plan to provide your employees with business numbers and you have access to a Teams Management Portal where you can view call analytics and manage employee inbound/outbound calls. The Teams plan is scalable to your business needs and growth so it will save you money in the long run, allowing you to allocate more budgets to other departments such as Marketing. 

 

Check out our Teams Plan for your business here: 

 

  1. Marketing

So, getting Devyce has saved you a lot of money on the telecommunications side. Now what do you invest in? Marketing! 

Many businesses underrate the importance of marketing, especially in the early stages. An important component of marketing is customer relationship management. While many businesses’ marketing efforts are directed towards top of the funnel objectives and getting those sales, the actual relationship a business has with its customers is widely neglected. 

It can get difficult to stay on top of all your customers’ journeys without a system to collate all the information. To ensure you foster and maintain beneficial relationships with your customers, business owners should look to utilise CRM platforms like Hubspot. This will encourage more positive reviews to be generated for your business, further helping as 90% of consumers rely on reviews when making a purchase decision [2].  

You can also integrate your CRM system with Devyce to keep track of your client calls and the follow up! 

 

  1. Your Team

The people you choose to work with can be the make-or-break factor for your business. It’s important that you take the time to hire the right people to deliver on your long-term business goals. Not only will you need to hire the right people, but you will also need to invest time into their development as your business grows. 

However, the pandemic has changed the way we work, and many businesses need to hire remotely. This has many advantages for business owners including saving money due to lack of need for office space. Although, it can be challenging as business owners will need to find ways to seamlessly integrate new hires into the company from afar. 

Here’s how Devyce can help; our plans are easy to sign up to and within minutes you can assign business numbers to your employees. With Devyce your employees can work from anywhere in the world and the app is easily accessible on any smartphone – just download it from your app store! 

 

Find out how else your business can benefit from switching to Devyce here.

References:

[1] https://fundsquire.co.uk/startup-statistics/

[2] https://www.qualtrics.com/blog/online-review-stats/

Why You Need A Second Phone Number For Your Business And Team

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As the pandemic forced us all to work remotely, digital communication has never been so important. Improve your team’s communication by getting a virtual second phone number for your business and stay connected with colleagues, clients and customers. 

As we deal with the aftermath of the pandemic, we have entered 2022 in a more digitally advanced space than ever before. Workspaces have become more digitised, in order to keep colleagues, clients and customers connected despite them being scattered around the globe unable to connect in real life. The McKinsey Global Institute estimated that companies digitally accelerated up to five years, in 8 weeks due to the pandemic. Businesses were forced to embrace new digital technology in order to maintain communication within their team and with their customers. Internal communication apps, such as Slack, grew 30% during the pandemic, as team members looked for new ways to communicate with each other without being in the office.

This digital trend of new communication is not ending as the pandemic does, if anything it has revolutionised the way companies use technology, enhancing their communication by making it more efficient, cost effective and wireless. 

Having a digital communication system for your team is the new trend in business. Giving employees a second phone number for work, all on the same system, instead of a second mobile phone or office phone, benefits both the business and the employee, allowing companies to maintain professionalism and employees to stay connected no matter where they are. 

What Is A Digital Communication System? 

Adopting a digital communication system is essentially getting a VoIP phone system, which stands for Voice over Internet Protocol. You can get a virtual number for yourself and/or for your team, either a solo package or a system package. Having a virtual phone number, or a virtual office, allows you to access your work number anywhere in the world, with no fuss or extra costs.

Why You Need A Second Phone Number

There are many advantages of using a virtual number system for your team, especially for small businesses. In such a digital world, businesses cannot function without a secure, effective and professional communication system to strengthen the businesses internally and externally.

Have a read of the advantages of using a digital communication system for your team. 

✅ Easy Setup 

Setting up a second phone number on your personal phone is easy as pie. Most VoIP systems work through a phone app and can be downloaded and running within minutes with a smartphone. No need to spend extra hours installing complicated technology. 

✅ Cost Effective

Unlike the traditional landline, having a second phone number through a digital communication system doesn’t cost a bomb. The costs of running a business, big or small, are immense; especially installing and maintaining technology. Without the need for any hardware equipment or maintenance, having a virtual phone system can save companies thousands. Also, the more digital a business is, the more it can cater to remote working, which also cuts down costs on office bills. 

✅ Work Life Separation 

Having a second phone number for work also aids your work life balance. Having a digital number means you can customise the times that the number is active, maintaining office hours and drawing a line between work and home life. This is especially important for those of us working from home, as any clear boundary between work and home can help maintain a healthy work/life balance.

✅ Enhances Communication

Just because people are not in the office, does not mean company communication has to break down. It can be difficult to stay connected to customers and colleagues when working from home, however. 

A virtual number makes you accessible wherever you are, enhancing team collaboration by making it easy and simple to send and receive messages and important information, no matter if a team member is in the office, at home or the other side of the world. Having a solid communication system that supports your employees’ lifestyle of remote or hybrid working, can build morale and keep them motivated despite communication limits created by the pandemic. 

✅ Extra Features

Using a digital communication system for your business gives you a plethora of features not accessible when using traditional phone lines, both benefiting you, your team and your customers and clients. 

Such features are:

  • Customisable Voicemail 
  • Digital Receptionist
  • Call Forwarding 
  • Call Recording 
  • Full Report and Analytics

✅ No Second Phone

A great advantage of using a second phone number  is not having to carry around a second work phone. Not only is this a hassle for team members, it also makes life more complicated and less organised. A business number is supposed to make life easier for the person using it, not complicated it further. Having a second number, instead of a second phone, simplifies but maintains work communications for employees. Also, giving out second phones for work greatly contributes to e-waste, as many of them end up in landfill when someone is done with it; with a virtual number, you simply reassign the number to a different employee when someone is done with it. 

✅ Professionalism

Lastly, having a second phone number allows you to stay connected with colleagues, clients and customers while still maintaining professionalism. Whether you are part of, or running, a small business, working for yourself, or a freelancer, having a professional phone number can go a long way in gaining customers’ trust and confidence in you and your business. Giving out your personal number is not only ideal for you, but also not comfortable for the customer. Virtual phone numbers allow you to have an online landline number, if you chose, for your business to maintain professionalism and privacy. 

How To Get A Second Phone Number 

As mentioned above, all you need is an app and internet connection to use a second phone number for work. 

You simply purchase a plan, Teams or Solo, and download the app! 

By purchasing a Teams package for your business, you gain access to the Devyce Portal where you can assign and deassign numbers to your employees. All they need to do is download the app to activate their number and that’s it! 

The best thing is that you can track your team’s phone usage and get all the data on where calls are coming from, how long they are and who is answering them to get a clear understanding of your business’ communications. 

Switch to a digital communication system for your business and improve communications by giving your employees a second phone number. 

Devyce Plans: https://devyce.com/pricing/ 

Sources

https://www.techstrange.com/second-phone-number-app-for-business/

https://www.warrington-worldwide.co.uk/2019/12/01/why-have-a-different-phone-number-for-business/

https://www.grammarly.com/business/learn/digital-communication-strategies/?&utm_source=google&utm_medium=cpc&utm_campaign=search1gbnbstyleguidedsa&utm_targetid=dsa-1296364243343&gclid=CjwKCAjw8sCRBhA6EiwA6_IF4XLPe0nJsgPPCguig9KGXqbwu-Xfj7R7pyul_Fia3eBvqjZ2TMYN4hoC7hMQAvD_BwE&gclsrc=aw.ds

https://www.ukpostbox.com/blog/how-to-digitise-your-business-comms

https://www.businessnewsdaily.com/8955-virtual-phone-numbers.html

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