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Tag: digital communication system

How the pandemic affected work communications and how to navigate the new ways of communication

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When we were hit with the pandemic in 2020, almost everyone had to adopt remote working. Now as we ease back into living post pandemic, fundamental changes have happened to our ways of living – one of the most prominently affected being work communications. 

Navigating the new ways of communication can be hard so here are some ways you can overcome these challenges:

 

More digital communication = changing how we communicate face to face 

 

Companies quickly utilised digital communication tools like Zoom or Teams to facilitate video conferencing alongside various other softwares. Even now as we return to offices, digital communication is the new norm for many people. 

 

46% of workers found it more challenging to communicate with one another as a result of the pandemic [1]. 

 

Digital communication tools have blurred communication boundaries and taken the “human” aspect out, impacting how we interact with one another. To overcome this you could:

  • Ensure phone calls with clients are quickly handled and directed to the right people within the company by using an integrated phone system like Devyce. 

Teams Plan – Devyce

  • Create clear communication guidelines for video conferencing eg. blurred background customary 
  • Be considerate of time zone differences when setting up meetings 

 

Less face to face interaction = feeling less connected 

Many companies have adopted a hybrid working model and remote working is still widely practised. With 45% of professionals noting they see their colleagues less than pre-pandemic, it comes as no surprise that many find it hard to stay connected. 

To help employees combat this, companies can:

  • Provide incentives for employees to come into office regularly eg. bring your pet to work day
  • Create comfortable working environments that they’d enjoy coming in to eg. create a dedicated area for short breaks 
  • Set up regular external team events to encourage team building 
  • Create welcoming onboarding experiences for new hires to seamlessly integrate them into teams

 

Colleagues are sharing less personal information with each other

We don’t always want to know what our colleague had for dinner last night, however it can be healthy for colleagues to have open dialogue on topics like mental health. 14.7% of people experience mental health problems in the workplace [2] and many do not reach out for help. 

Helping employees feel more able to talk to each other about workplace wellbeing helps to create a sense of community and improve team engagement. To do this you can:

  • Encourage open dialogue at the workplace about mental health
  • Create a safe environment for employees to talk to one another eg. have a designated space they can go to for privacy
  • Ensure you regularly check in with colleagues about their workplace wellbeing 
  • Invest in education for employees eg. seminars on diversity and inclusion, mental health etc

 

With the abundance of digital communications tools at hand, workplace communications have become more complex – requiring continual development of new working models. 

 

We can help you better navigate this! – Head over to our socials to find out more 

 

References:

[1] https://www.grammarly.com/blog/pandemic-work-communication-trends/

[2] https://www.mentalhealth.org.uk/explore-mental-health/statistics/mental-health-work-statistics

Why You Need A Second Phone Number For Your Business And Team

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As the pandemic forced us all to work remotely, digital communication has never been so important. Improve your team’s communication by getting a virtual second phone number for your business and stay connected with colleagues, clients and customers. 

As we deal with the aftermath of the pandemic, we have entered 2022 in a more digitally advanced space than ever before. Workspaces have become more digitised, in order to keep colleagues, clients and customers connected despite them being scattered around the globe unable to connect in real life. The McKinsey Global Institute estimated that companies digitally accelerated up to five years, in 8 weeks due to the pandemic. Businesses were forced to embrace new digital technology in order to maintain communication within their team and with their customers. Internal communication apps, such as Slack, grew 30% during the pandemic, as team members looked for new ways to communicate with each other without being in the office.

This digital trend of new communication is not ending as the pandemic does, if anything it has revolutionised the way companies use technology, enhancing their communication by making it more efficient, cost effective and wireless. 

Having a digital communication system for your team is the new trend in business. Giving employees a second phone number for work, all on the same system, instead of a second mobile phone or office phone, benefits both the business and the employee, allowing companies to maintain professionalism and employees to stay connected no matter where they are. 

What Is A Digital Communication System? 

Adopting a digital communication system is essentially getting a VoIP phone system, which stands for Voice over Internet Protocol. You can get a virtual number for yourself and/or for your team, either a solo package or a system package. Having a virtual phone number, or a virtual office, allows you to access your work number anywhere in the world, with no fuss or extra costs.

Why You Need A Second Phone Number

There are many advantages of using a virtual number system for your team, especially for small businesses. In such a digital world, businesses cannot function without a secure, effective and professional communication system to strengthen the businesses internally and externally.

Have a read of the advantages of using a digital communication system for your team. 

✅ Easy Setup 

Setting up a second phone number on your personal phone is easy as pie. Most VoIP systems work through a phone app and can be downloaded and running within minutes with a smartphone. No need to spend extra hours installing complicated technology. 

✅ Cost Effective

Unlike the traditional landline, having a second phone number through a digital communication system doesn’t cost a bomb. The costs of running a business, big or small, are immense; especially installing and maintaining technology. Without the need for any hardware equipment or maintenance, having a virtual phone system can save companies thousands. Also, the more digital a business is, the more it can cater to remote working, which also cuts down costs on office bills. 

✅ Work Life Separation 

Having a second phone number for work also aids your work life balance. Having a digital number means you can customise the times that the number is active, maintaining office hours and drawing a line between work and home life. This is especially important for those of us working from home, as any clear boundary between work and home can help maintain a healthy work/life balance.

✅ Enhances Communication

Just because people are not in the office, does not mean company communication has to break down. It can be difficult to stay connected to customers and colleagues when working from home, however. 

A virtual number makes you accessible wherever you are, enhancing team collaboration by making it easy and simple to send and receive messages and important information, no matter if a team member is in the office, at home or the other side of the world. Having a solid communication system that supports your employees’ lifestyle of remote or hybrid working, can build morale and keep them motivated despite communication limits created by the pandemic. 

✅ Extra Features

Using a digital communication system for your business gives you a plethora of features not accessible when using traditional phone lines, both benefiting you, your team and your customers and clients. 

Such features are:

  • Customisable Voicemail 
  • Digital Receptionist
  • Call Forwarding 
  • Call Recording 
  • Full Report and Analytics

✅ No Second Phone

A great advantage of using a second phone number  is not having to carry around a second work phone. Not only is this a hassle for team members, it also makes life more complicated and less organised. A business number is supposed to make life easier for the person using it, not complicated it further. Having a second number, instead of a second phone, simplifies but maintains work communications for employees. Also, giving out second phones for work greatly contributes to e-waste, as many of them end up in landfill when someone is done with it; with a virtual number, you simply reassign the number to a different employee when someone is done with it. 

✅ Professionalism

Lastly, having a second phone number allows you to stay connected with colleagues, clients and customers while still maintaining professionalism. Whether you are part of, or running, a small business, working for yourself, or a freelancer, having a professional phone number can go a long way in gaining customers’ trust and confidence in you and your business. Giving out your personal number is not only ideal for you, but also not comfortable for the customer. Virtual phone numbers allow you to have an online landline number, if you chose, for your business to maintain professionalism and privacy. 

How To Get A Second Phone Number 

As mentioned above, all you need is an app and internet connection to use a second phone number for work. 

You simply purchase a plan, Teams or Solo, and download the app! 

By purchasing a Teams package for your business, you gain access to the Devyce Portal where you can assign and deassign numbers to your employees. All they need to do is download the app to activate their number and that’s it! 

The best thing is that you can track your team’s phone usage and get all the data on where calls are coming from, how long they are and who is answering them to get a clear understanding of your business’ communications. 

Switch to a digital communication system for your business and improve communications by giving your employees a second phone number. 

Devyce Plans: https://devyce.com/pricing/ 

Sources

https://www.techstrange.com/second-phone-number-app-for-business/

https://www.warrington-worldwide.co.uk/2019/12/01/why-have-a-different-phone-number-for-business/

https://www.grammarly.com/business/learn/digital-communication-strategies/?&utm_source=google&utm_medium=cpc&utm_campaign=search1gbnbstyleguidedsa&utm_targetid=dsa-1296364243343&gclid=CjwKCAjw8sCRBhA6EiwA6_IF4XLPe0nJsgPPCguig9KGXqbwu-Xfj7R7pyul_Fia3eBvqjZ2TMYN4hoC7hMQAvD_BwE&gclsrc=aw.ds

https://www.ukpostbox.com/blog/how-to-digitise-your-business-comms

https://www.businessnewsdaily.com/8955-virtual-phone-numbers.html

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